Miguel Humberto Medina Linares
Bogotá,DC
Summary
Customer Service Representative with extensive experience at EXL Service, specializing in conflict resolution and efficient call handling. Utilized technical support skills to improve customer satisfaction and streamline operational processes. Proficient in MS Office, enhancing communication and follow-up with clients.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
EXL Service
Bogota D.C, Bogota
10.2023 - Current
- Delivered exceptional service to members through efficient call handling.
- De-escalated customer concerns by maintaining a calm and friendly demeanor.
- Conducted outbound calls to follow up on member cases and inquiries.
- Provided accurate information regarding products and services to customers.
Educational Instructor
I.C.I.J.A.CH
Cabimas, Zulia- Venezuela
12.2010 - 02.2023
- Created lesson plans and selected materials to promote effective learning in PC Technical Support, Microsoft Office, and Operating Systems.
- Delivered personalized instruction to participants to manage software proficiency.
- Encouraged positive social interaction among students through cooperative learning activities.
Technical Support Analyst
Centro Medico de Cabimas S.A
Cabimas, Zulia-Venezuela
05.2010 - 11.2010
- Assisted with developing policies and procedures related to technical support operations.
- Supervised and directed workers engaged in installation of data communication equipment and software.
- Performed internal vulnerability scans to harden owned systems against intrusion and malicious activity.
- Oversaw daily performance of computer systems.
- Tested newly installed programs or upgrades to verify compatibility with existing systems.
- Disassembled computer systems to troubleshoot and resolve hardware issues.
Education
Bachelor of Science - Bachelor Degree Computer Science
I.U Politécnico Santiago Marino
Cabimas. Zulia - Venezuela02-2011
Skills
- Customer service
- Call handling
- Conflict resolution
- Technical support
- Call center operations
- Computer skills
- MS office
- Process optimization
- Follow-up skills
Languages
Spanish
First Language
English
Upper Intermediate (B2)
B2
Timeline
Customer Service Representative
EXL Service
10.2023 - Current
Educational Instructor
I.C.I.J.A.CH
12.2010 - 02.2023
Technical Support Analyst
Centro Medico de Cabimas S.A
05.2010 - 11.2010
Bachelor of Science - Bachelor Degree Computer Science
I.U Politécnico Santiago Marino
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