Miguel Angel Garcia Posada

Respond to customer inquiries regarding the products and/or servicesoffered by the assigned campaign, either by email, chat or phone call.
Manage processes for changes, returns, refunds and everything related to solving customer problems according to the product or service of the assigned campaign.
Offer solutions. Many times, customers are not satisfied with a good or service, so they call the call center. At this time, the agent has the power to offer different solutions to ensure customer satisfaction.
Offer solutions aimed at customer satisfaction in accordance with the
policies of the assigned campaign.
Guide the client in detail about the actions they must take to obtain what they are looking for, regarding the good or service that the campaign offers.
Achieve the best possible performance, complying with the metrics
(KPIS) required by the assigned campaign and the company.
Mastering in an agile and effective way the technological platforms that each campaign presents.
Make a detailed record of all the activities and processes executed with the client

Manage,control and validation of purchases of supplies
and constrution materials and commodities at a national and
international level that the company requires, both for
productive activities and for the rest of the company's
activities in the quantities and terms established, with the
necessary quality levels and at the best price that the market
allows.
Research, quotation, coordination of the implementation and
risk research of Oracle Simphony and Opera software.

Arrangement of resources, managing them for the efficient operation of services and the satisfaction of the company's needs.

Control the administrative processes of the company, in order to
Arrangement of resources, managing them for the efficient operation of achieve effectiveness, distribution and utilization of resources.

Creation and implementation of sales strategies and digital marketing
and point of sale campaigns.
Administration and management virtual sales platform and content
creation.
Management and promotion in social networks.
Guarantee perfect inventories supported by carrying out periodic
inventories and inventory audits.
Generation of sales and expense reports and profitability analysis.
Manage the bussinees risks

Generate and analyze and present financial reports and analize risk
control of investments.
Control the expenses of the company and audit the treasury areas
and accounting.
Direct, motivate and measure call commercial executive team
center.
Analyze the financial viability of different commercial proposals.
Create budgets.
implementation and management of the SGSST.
Implement new technological alternatives to improve the efficiency of the
company.
Ensure the security of databases and all relevant information files for the
company.
Perform administrative control of all areas of the company.
Coordinate business purchases at the
National and international.
Manage the human resource area.
Support management in the development and execution of new projects.
Audit inventories.
Implement all the necessary processes focused on the development of the
company.
Search and manage new distribution channels

Business coordination between the different areas (Human Resources, treasury and finance, Accounting, purchases and sales).
Management and Control of the Treasury Area.
Support to SEO in decision making.
Coordination, training and measurement of results of the personnel of supervision in charge of directing the commercial team.
Generation and Analysis of Financial Reports and collection of
Indicators.
Generate improvement processes in the mission areas of the company.
Planning, execution , risk management and implementation control of CRM ICG Front and Back End level.
Management of the entire technological platform (ERP-CRM System,
surveillance system, computer equipment, networks and biometric
control).
Institutional Sales Coordination.
Technical and professional support in process improvements.