Miguel Roacho
Colorado Springs
Summary
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Professional with strong experience in patient relations, skilled in resolving issues and ensuring satisfaction. Proven ability to collaborate effectively within teams, adapt to changing needs, and achieve results. Expertise in handling patient inquiries, managing medical records, and coordinating with healthcare providers. Reliable, empathetic, and focused on delivering high-quality service.
Overview
15
15
years of professional experience
Work History
Dental Assistant
Imagine Kids Dentistry
10.2020 - Current
Patient Access Representative
Common Spirit
07.2019 - 09.2020
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
Dental Assistant
Molar King Dental
01.2015 - 06.2019
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
Youth Leader
City of Colorado Springs Parks and Recreation
05.2010 - 01.2015
- Served as a positive role model for young individuals, demonstrating responsible decision-making skills and ethical behavior.
- Collaborated with other Youth Leaders to create a safe and inclusive environment for all participants.
- Encouraged youth to explore talents and interests, and assisted in developing individualized plans to foster personal growth.
- Developed rapport with young participants, providing support and guidance in their personal challenges.
Education
High School Diploma -
Hope Online
Colorado Springs, CO05-2012
Skills
- Office administration duties
- Complex Problem-solving
- Emergency response preparedness
- HIPAA compliance
- Team collaboration abilities
- Stress management techniques
- Strong writing and verbal skills
- Teamwork and collaboration
- Customer service
- Certified in CPR/AED
- Bilingual communication
Timeline
Dental Assistant
Imagine Kids Dentistry
10.2020 - Current
Patient Access Representative
Common Spirit
07.2019 - 09.2020
Dental Assistant
Molar King Dental
01.2015 - 06.2019
Youth Leader
City of Colorado Springs Parks and Recreation
05.2010 - 01.2015
High School Diploma -
Hope Online
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