Summary
Overview
Work History
Education
Skills
GitHub
Languages
Timeline
CustomerServiceRepresentative

Miguel Martinez

Mechatronics Engineer
Bogota

Summary

Experienced Technical Specialist and customer service representative bringing expertise and tact in business. Ready to apply three years' experience in solving problems to new position.

Overview

5
5
years of professional experience

Work History

Technical Specialist

Independent
Bogota
10.2020 - Current
  • Trained user on desktops and laptops.
  • Analyzed client requirements to propose optimal software and hardware applications within the customer budget.
  • Assembling of computers and technical post-sell assistance.

Customer Service Representative

Teleperformance
Bogota
08.2019 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns according to the company's policies.
  • Provided primary customer support to sellers and buyer.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Education

No Degree - Electromechanical Engineering Technologies

Universidad Nacional De Colombia
Colombia

Skills

  • Email customer service support
  • Solving problems
  • Adaptive and fast learner
  • Knowledge in hardware and software applications (Microchips, Computers)
  • Programming skills in Phyton, C, C, Java, Assembler

GitHub

https://github.com/miamartinezfe/

Languages

Spanish
Native language
English
Advanced
C1

Timeline

Technical Specialist

Independent
10.2020 - Current

Customer Service Representative

Teleperformance
08.2019 - Current

No Degree - Electromechanical Engineering Technologies

Universidad Nacional De Colombia

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Miguel MartinezMechatronics Engineer