Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
Generic

Miguel Gaitan

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Cll. 187 #55-42, Bogotá

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

3
3
years of professional experience
2
2
Languages

Work History

Customer Service Representative - Coach

Concentrix
04.2023 - 01.2024
  • Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
  • Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.

Coach Operator

Teleperformance
07.2021 - 07.2022
  • Increased efficiency in resolving customer issues by providing personalized coaching to team members.
  • Maintained up-to-date knowledge of industry trends and standards, integrating this information into coaching strategies as needed.
  • Streamlined communication processes for better problem-solving among customer service representatives.
  • Developed strong relationships with team members, fostering a positive work environment and encouraging collaboration.
  • Assisted in the creation of performance improvement plans, leading to noticeable progress for struggling employees.
  • Evaluated individual performance metrics, identifying areas for growth and providing tailored solutions.
  • Facilitated regular team meetings to discuss challenges, share successes, and brainstorm solutions.

Education

Associate of Arts - Digital Media

Academia De Artes Guerrero
Bogotá, Colombia
05.2001 -

High School Diploma -

San Jose De Calasanz
Chia, Colombia
05.2001 -

Skills

Team Development

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Hobbies

Strong passion for video games, entertainment industry, technology and esports.   

Timeline

Customer Service Representative - Coach

Concentrix
04.2023 - 01.2024

Coach Operator

Teleperformance
07.2021 - 07.2022

Associate of Arts - Digital Media

Academia De Artes Guerrero
05.2001 -

High School Diploma -

San Jose De Calasanz
05.2001 -

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