Miguel Flores
Edwards
Summary
Highly skilled in managing front desk operations with a knack for providing top-notch customer service. Possess strong leadership abilities along with well-honed skills in communication, multitasking, and problem-solving. Developed effective strategies that significantly improved workflow efficiency and guest satisfaction at previous workplaces. Demonstrated ability to lead teams effectively, offering guidance and support to staff members while maintaining high standards of professionalism.
Overview
4
4
years of professional experience
2020
2020
years of post-secondary education
Work History
Front Desk Lead
Eastwest hospitality
Avon
06.2024 - Current
- Processed cash payments and credit card transactions accurately and efficiently.
- Responded promptly to all emails or phone calls from customers.
- Responded promptly to customer inquiries regarding products or services offered by the organization.
Front Desk Agent
Vail Resorts Inc
Vail
12.2021 - 05.2023
- Inputted guest information into computer system accurately and securely.
- Managed cash drawer responsibly throughout shift.
- Performed light housekeeping duties such as stocking supplies or cleaning surfaces.
- Addressed customer needs in a timely manner.
- Generated daily reports detailing occupancy levels, revenue amounts.
- Collaborated with colleagues to ensure smooth operations of front desk area.
Education
Ged of Texas
Uvalde, TXSkills
- Cash handling
- Customer service
- Data entry
- Report generation
- Conflict resolution
- Team collaboration
- Time management
- Effective communication
- Attention to detail
- Problem solving
- Customer relationship management
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Websites
Timeline
Front Desk Lead
Eastwest hospitality
06.2024 - Current
Front Desk Agent
Vail Resorts Inc
12.2021 - 05.2023
Ged of Texas