Summary
Overview
Work History
Education
Skills
References
Other Studies
Timeline
Generic

Miguel Estrada Diaz

Bussines Administrator
Bogotá

Summary

I am a person who observes processes and understands the needs of the social environment. I have analytical skills to interpret people and provide them with the option that best suits their specific needs.


Overview

21
21
years of professional experience
2
2
Languages

Work History

Technical Service Agent for Verizon

Asurion
10.2024 - 09.2025
  • Successfully sell insurance for home electronics during the call by applying targeted behaviors and asking timely and focused discovery questions.

Customer Retention Agent at Audible

Intouch 24/7
06.2024 - 10.2024
  • Generate a conversation with the customer where you highlight the benefits of the product, generating renewed interest in the app. And by doing so, you generate a cross-sell


Customer Retention and Crossselling Agent at Mcfee

Sutherland
09.2023 - 05.2024
  • Explain the product in detail and understand the customer's needs to solve their problem. These solutions can include education, discounts, and more.


ATT Cross Sale Agent

Sutherland
06.2022 - 09.2023
  • Resolve questions about customer bills and services, looking for opportunities to lower bill costs, and achieve cross-sells.


Vivint Solar Agent

Teleperformance Colombia
09.2020 - 06.2022
  • Support the various campaign activities to help sell the system, and assist with management in various areas, such as mail, pre-checks, and ACE.

Intra day trader

iFund traders LCC
01.2013 - 10.2019
  • Find patterns on the NYSE and NASDAQ using the Japanese candlestick methodology.

Administrative Assistant

FQN network
10.2017 - 10.2018
  • Payroll preparation, running payroll, value tracking, and financial assistant.

Sales Promoter and CRM Coordinator at State Gate

Stage-Gate latam
11.2016 - 10.2017
  • Decode corporate emails to send promotional campaigns, coordinate appointments with CFOs, CEOs, CMOs, and CIOs.

Call Center Agent for Sales

Virtual agents of the internet
10.2015 - 11.2015
  • Establish contacts with potential clients in the U.S. to sell products and services.

Management Coordinator

CELMAT
01.2015 - 08.2015

Coordinate the company's management operations, such as debt collection and negotiation with suppliers to achieve the best prices, as well as manage day-to-day operations.

CFO

Conolove (Entrepreneurship)
02.2013 - 10.2014
  • Manage the company's financial flows according to the CEO and board of directors' orders. I was aloso in the front desk in the cashier

Sales Agent

Morelli Consulting
05.2011 - 12.2011
  • Acquiring clients and participating in requested transactions, such as opening up quotas for factoring and selling companies.
  • Refinancing and execution of financial businesses

Capital Area Advisor

Oil Group
06.2010 - 12.2010
  • Get investors for the oil company


Junior Executive

Lufthansa City Center
03.2008 - 06.2008


  • Marketing analyst to open a new location in Unicentro, western Bogotá.
  • Sale of tourist packages

Sales Man

Col Time Swatch
01.2005 - 01.2006
  • Sales man on different locations

Education

Business Administrator - Administración de empresas con diplomado en Comercio exterior, énfasis en logística y mercadeo

Universidad De La Cámara De Comercio De Bogotá
Bogotá, Colombia
06.2019

Stock Investment Methods - Analysis of Financial Charts And Statistics

Fenix
Bogota
12.2011

61,5 Credits - Business Administration

Universidad De Los Andes
Bogotá, Colombia
06.2004

Skills

  • I am an honest, persevering, and determined person I am always willing to learn, listen, and interpret the knowledge of others to achieve the organization's goals I am always on time
  • BGood organizational skills and time management Experience developing a sales agenda
  • Good command of computers and software programs such as Microsoft Office and CRM platforms such as Sales Force and ZOHO
  • Ease of mobility and adaptation, I study human behavior using psychology, negotiation techniques, cold reading and body language
  • Aptitude for sports, ping-pong, chess and poker player

References

Upon request 

Other Studies

  • Prepare to export 4 session's at Procolombia (2019)
  • Design you Marketing strategy at Cámara de comercio de Bogotá (2019)
  • Strategic marketing – Foccused in digital channels Cámara de comercio de Bogotá (2019)
  • Know your process in how to export succesfully , Cámara de comercio de Bogotá. (2019)

Timeline

Technical Service Agent for Verizon

Asurion
10.2024 - 09.2025

Customer Retention Agent at Audible

Intouch 24/7
06.2024 - 10.2024

Customer Retention and Crossselling Agent at Mcfee

Sutherland
09.2023 - 05.2024

ATT Cross Sale Agent

Sutherland
06.2022 - 09.2023

Vivint Solar Agent

Teleperformance Colombia
09.2020 - 06.2022

Administrative Assistant

FQN network
10.2017 - 10.2018

Sales Promoter and CRM Coordinator at State Gate

Stage-Gate latam
11.2016 - 10.2017

Call Center Agent for Sales

Virtual agents of the internet
10.2015 - 11.2015

Management Coordinator

CELMAT
01.2015 - 08.2015

CFO

Conolove (Entrepreneurship)
02.2013 - 10.2014

Intra day trader

iFund traders LCC
01.2013 - 10.2019

Sales Agent

Morelli Consulting
05.2011 - 12.2011

Capital Area Advisor

Oil Group
06.2010 - 12.2010

Junior Executive

Lufthansa City Center
03.2008 - 06.2008

Sales Man

Col Time Swatch
01.2005 - 01.2006

Business Administrator - Administración de empresas con diplomado en Comercio exterior, énfasis en logística y mercadeo

Universidad De La Cámara De Comercio De Bogotá

Stock Investment Methods - Analysis of Financial Charts And Statistics

Fenix

61,5 Credits - Business Administration

Universidad De Los Andes
Miguel Estrada DiazBussines Administrator