Miguel Angel Castaneda Cano
Resumen profesional
Dedicated and detail-oriented professional with a proven track record of exceeding customer expectations. Results-driven individual with strong communication and problem-solving skills seeking a customer service representative role.
Datos destacados
10
10
years of professional experience
1
1
year of post-secondary education
Experiencia
Waiter/Server
Argentine roasts
2024.05 - 2024.10
- As a waiter in an Argentine steakhouse restaurant I was responsible for taking customers' orders, serving food and drinks, providing recommendations on different cuts of meat, ensuring customer satisfaction, and maintaining a clean and organized dining area.
- I achieved professional success by becoming a head waiter, receiving commendations for outstanding service, gaining expertise in wine pairing and menu knowledge, and possibly transitioning into restaurant management.
- Personal achievements include developing strong customer relationships, improving communication and teamwork skills, and fostering a deep appreciation for a different culture.
Customer Service Representative
Bold Business
2022.01 - 2024.04
- I was responsable for addressing customer inquiries and resolving complaints, providing information about products or services, processing orders and returns, maintaining customer records, and ensuring overall customer satisfaction.
- I achieved professional success by consistently meeting or exceeding customer satisfaction targets, receiving positive feedback and recognition from customers and management, mastering the use of customer service software and tools, and potentially progressing into roles such as senior customer service representative.
Sales Representative
AT&T
Pereira
2017.03 - 2020.12
- Descripción general de la empresa: Pereira, Colombia
- As a cellphone and mobile data plan sales representative I was responsible for understanding and promoting different cellphone models and mobile data plans to customers, providing personalized recommendations based on customer needs, addressing inquiries about features and pricing, processing sales transactions, and ensuring customer satisfaction.
- Pereira, Colombia
Billing Agent
Accedo 247
Pereira
2015.02 - 2017.01
- Descripción general de la empresa: Pereira, Colombia
- Managed billing inquiries and resolved customer concerns in a timely manner, handled billing disputes and negotiated payment terms with clients and provided exceptional customer service and support for billing-related issues.
- Pereira, Colombia
Formación
High School - Technical bachelor's degree
CEBBR
PereiraAdvanced English Course - undefined
Sena
Pereira 2014.03 - 2014.11
Enfatiza tus habilidades clave
- Communication
- Problem-solving
- Empathy
- Active listening
- Conflict resolution
- Adaptability
- Teamwork
- Patience
- Attention to detail
Cronología
Waiter/Server
Argentine roasts
2024.05 - 2024.10
Customer Service Representative
Bold Business
2022.01 - 2024.04
Sales Representative
AT&T
2017.03 - 2020.12
Billing Agent
Accedo 247
2015.02 - 2017.01
Advanced English Course - undefined
Sena
2014.03 - 2014.11
High School - Technical bachelor's degree
CEBBR