Mick Prather
Woodland Park
Summary
As a dedicated and results-driven professional, I am seeking a challenging and rewarding facility management position where I can leverage my skills, experience, and enthusiasm. I am committed to continuous learning and self-improvement, bringing a strong work ethic and a passion for achieving both individual and team goals.
Overview
7
7
years of professional experience
Work History
Workplace Experience Coordinator
Coldwell Banker Richard Ellis (CBRE)
05.2024 - Current
- Managed office and building facilities, including space planning, maintenance, equipment procurement and safety protocols.
- Efficiently managed vendors and coordinated vendor visits, collecting and comparing quotes to ensure the highest value of services and supplies.
- Worked closely with project management, providing facility information and created building drawings to support various initiates and projects to completion.
- Maintained detailed records of all facility maintenance tasks performed, contributing towards accurate documentation and future reference.
- Inventory tracking, placing orders as needed.
- First point of contact for the client and its associates with facility/workplace needs and concerns, providing excellent customer service.
- Collaborated with various departments such as Property Management, Project Management and Security to ensure workplace efficiency and productivity.
- Event coordination for conferences up to 200 participants.
Support Engineer
Tek Experts
08.2023 - 05.2024
- Act as the first point of contact for clients seeking technical assistance regarding Microsoft Azure, assisting until issue resolution.
- Troubleshoot and resolve graphic user interface issues and concerns related to product orders, billing inquiries, account access, and general subscription issues.
- Listen attentively to customer concerns and provide empathetic support, ensuring their issues were resolved with satisfaction and confidence in the company.
- Documented technical issues and solutions to enable tracking history and maintain accurate logs.
- Collaborate with other Technical Engineering Teams to ensure client satisfaction.
Reactive Support Manager
Tek Experts
01.2021 - 08.2023
- Managed a portfolio of 30 accounts, conducting weekly/monthly meetings to ensure client goals were consistently met.
- Developed and maintained relationships with key customers, serving as a point of contact for high-value accounts and addressing their unique needs.
- Analyzed customer service data to identify trends, identify solutions and improve customer experience.
- Managed escalations and complex customer cases, ensuring they were resolved promptly and to the customer's satisfaction.
Critical Situation Manager
Tek Experts
01.2020 - 01.2021
- Successfully led and managed critical situations, including system outages, security breaches, and other high-impact incidents, ensuring rapid response and resolution.
- Maintained detailed incident records, reports, and documentation, ensuring compliance with regulatory requirements and industry best practices.
- Prepared incident reports and post-incident summaries for customers.
- Ensured all critical incidents were resolved to the customer's satisfaction.
Account Manager
Pinon Hills
03.2018 - 01.2020
- Conducted quality service after sale.
- Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Processed accounts payable and accounts receivable transactions, including invoicing, bill payments, and client billing.
Education
University of Colorado At Colorado Springs
Colorado Springs, COHigh School Diploma -
Manitou Springs High School
Manitou Springs, COSkills
- Secret Government Clearance
- CBRE GWS Facility Certification
- Self Motivated
- Facility Management
- Quality Assurance
- Troubleshooting Skills
- Records Management
- Verbal and Written Communication
- Issue Resolution
- Collaboration
- Time Management
- Multitasking and organization
Timeline
Workplace Experience Coordinator
Coldwell Banker Richard Ellis (CBRE)
05.2024 - Current
Support Engineer
Tek Experts
08.2023 - 05.2024
Reactive Support Manager
Tek Experts
01.2021 - 08.2023
Critical Situation Manager
Tek Experts
01.2020 - 01.2021
Account Manager
Pinon Hills
03.2018 - 01.2020
University of Colorado At Colorado Springs
High School Diploma -
Manitou Springs High School
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