Michelle Wood
Fountain
Summary
Experienced professional with a strong background in patient access and placement coordination. Recognized for effective communication and independent problem-solving skills, contributing to optimal patient experiences and streamlined operations.
Overview
19
19
years of professional experience
Work History
Patient Placement Coordinator
CommonSpirit Health
Colorado Springs
01.2023 - Current
- Coordinated patient placements across multiple facilities within the health system.
- Collaborated with clinical teams to assess patient needs and appropriate placement options.
- Managed patient information using electronic health record systems effectively.
- Monitored bed availability and adjusted placements based on real-time data.
- Provided training and support to new staff on placement procedures and policies.
Patient Access Representative
Southern Colorado Breast Care Specialists
Colorado Springs
05.2019 - 01.2023
- Facilitated patient registration and appointment scheduling for breast care services.
- Managed insurance verification and pre-authorization processes for patients.
- Coordinated communication between patients and medical staff regarding care plans.
- Ensured accurate data entry into electronic health record systems for patient information.
- Provided exceptional customer service to enhance patient experience and satisfaction.
- Assisted in resolving patient inquiries and concerns with empathy and professionalism.
- Applied HIPAA privacy and security regulations while handling patient information.
- Collected co-pays and other payments from patients at time of service.
- Answered phones promptly in a professional manner.
- Scanned documents into electronic medical records system.
- Greeted patients and visitors in a courteous and professional manner.
- Verified insurance coverage for services provided by the facility.
- Obtained necessary signatures for privacy laws and consent for treatment.
Pre Registrar/Scheduler
Colorado Springs Cardiology
Colorado Springs
09.2014 - 05.2019
- Scheduled surgical procedures using electronic health record systems.
- Managed patient appointments and follow-up communications efficiently.
- Coordinated patient scheduling and appointment management for clinic surgery.
- Scheduled and confirmed appointments.
- Communicated schedule changes effectively throughout the organization when necessary.
Call Center Associate
MultiCare Health
Tacoma
01.2012 - 05.2014
- Handled incoming calls, addressing inquiries and providing accurate information.
- Assisted patients with scheduling appointments and managing their health information.
- Maintained confidentiality of patient records in compliance with HIPAA regulations.
- Monitored call queues to optimize response times and improve service availability.
Youth Care Worker\Program Support Worker
New Directions YRCII LLC
Junction City
01.2007 - 09.2011
- Supported youth in daily activities and personal development plans.
- Assisted in crisis intervention to de-escalate challenging situations effectively.
- Implemented recreational activities to encourage engagement and skill-building.
- Created a safe environment by enforcing rules while using therapeutic approaches when necessary.
- Maintained accurate records of daily activities, progress notes, and incident reports.
- Trained new staff on best practices for client support and engagement.
- Created and maintained filing systems for confidential documents.
- Provided administrative support to program staff and participants.
- Assisted with data entry into databases for tracking of participant information.
Education
High School Diploma -
Frieden Volkschule
Schweinfurt, Germany07-1997
Skills
- Administrative experience
- Multitasking ability
- Written and verbal communication
- Problem-solving skills
- Data management
- Independent work in stressful situations
Timeline
Patient Placement Coordinator
CommonSpirit Health
01.2023 - Current
Patient Access Representative
Southern Colorado Breast Care Specialists
05.2019 - 01.2023
Pre Registrar/Scheduler
Colorado Springs Cardiology
09.2014 - 05.2019
Call Center Associate
MultiCare Health
01.2012 - 05.2014
Youth Care Worker\Program Support Worker
New Directions YRCII LLC
01.2007 - 09.2011
High School Diploma -
Frieden Volkschule