Michelle Wolford
AURORA
Summary
Detail-oriented Financial Processing Specialist with a proven track record in loan documentation review and regulatory compliance. Recognized for enhancing operational efficiency through exceptional client communication and problem-solving skills. Excels in fast-paced environments by leveraging strong time management and adaptability to achieve productive outcomes.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Loan Closing Assistant
Ilendingdirect
Englewood
02.2024 - 01.2025
- Processed and digitized loan documents.
- Verified applicant credit history.
- Validated details in loan closing documents.
- Prepared letters outlining essential elements needed prior to the closing process.
- Addressed and mitigated concerns to prevent delays in closing.
- Optimized service quality by assessing demands and proposing customized options.
Licensed Insurance Agent
AllState
Aurora
11.2022 - 08.2023
- Handled policy modifications, renewals, and cancellations efficiently.
- Created accurate quotes by analyzing risk data.
- Guided clients in selecting suitable policies aligned with unique needs.
- Established rapport during telephonic meetings to enhance client engagement.
- Mediated disagreements by analyzing and understanding coverage guidelines.
- Recognized and acted on chances to expand service offerings for existing clientele.
Reverse Mortgage Loan Officer
Fairway Independent Mortgage Corporation. NMLS
Arvada
07.2021 - 11.2022
- Collaborated with lenders, realtors, and professionals engaged in the home buying process.
- Ensured all loan records met regulatory requirements.
- Compiled necessary documentation ensuring conformity with regulatory standards.
- Monitored updates in industry trends, lending regulations, and market rates.
- Detailed rationale for approval or denial of loans.
- Addressed customer complaints promptly and effectively.
Relationship Banker
Bank of the West, BNP Paribas
Brighton
09.2017 - 07.2021
- Ensured the protection of sensitive information through rigorous adherence to privacy standards.
- Offered financial education and counsel, improving client comprehension of available banking choices.
- Validated client information to facilitate new account and loan creation.
- Worked with mortgage, investment, and commercial banking teams to deliver comprehensive financial solutions.
- Applied advanced tech solutions in banking for a superior client experience.
- Rectified account discrepancies to enhance customer satisfaction.
Account Executive
DS Services
Denver
09.2014 - 09.2017
- Identified and recommended optimal products and services based on customer needs.
- Assessed market trends to modify strategies.
- Compiled weekly summaries of sales performance versus goals for executive analysis.
- Created and executed an extensive sales strategy to boost revenue in designated area.
- Strengthened relationships with key stakeholders via consistent follow-up communications.
- Built and sustained lasting connections with core clientele to enhance engagement.
Education
Bachelor of Science - Elementary Education
Chadron State College
Chadron, Nebraska05-2001
Skills
- Document Review
- Credit Evaluation
- Regulatory Adherence
- Efficient Loan Documentation Processing
- Client Communication
- Budgeting and Forecasting
Certification
- Property & Casualty Insurance License
Languages
English
Professional
Accomplishments
- Top mortgage referral banker in over 540 Bank of the West branches and Awarded for the Highest Production in Bank of the West loan production history
- Acknowledged as #7 in the entire Rocky Mountain Region for Allstate in the first 3 months of having a license
- Generated over $64,000.00 in revenue in my first 6 months as an Account Executive at DS Services
- Named Top Sales Producer for Elavon while working at Bank of the West
Affiliations
- Golf
- Fishing
- Hunting
- Art
- Published Author of The Darker Side of Me (Poetry Anthology) & The Act of Caring (Beginner's Sales Book)
- Nature
- Hiking
References
References available upon request.
Timeline
Loan Closing Assistant
Ilendingdirect
02.2024 - 01.2025
Licensed Insurance Agent
AllState
11.2022 - 08.2023
Reverse Mortgage Loan Officer
Fairway Independent Mortgage Corporation. NMLS
07.2021 - 11.2022
Relationship Banker
Bank of the West, BNP Paribas
09.2017 - 07.2021
Account Executive
DS Services
09.2014 - 09.2017
Bachelor of Science - Elementary Education
Chadron State College
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