Michelle Wilson
Hayden
Summary
Dedicated professional with strong organizational skills and a focus on patient education. Experienced in documentation and care planning, consistently ensuring timely follow-ups and effective communication to enhance client support services.
Overview
3
3
years of professional experience
Work History
Judicial Care Coordinator
The Health Partnership
Steamboat Springs, CO
05.2025 - Current
- Educated clients on available resources and services to improve health outcomes.
- Used company software and databases to maintain records of services performed and outcomes.
- Developed and maintained strong relationships with clients to foster trust and compliance
- Managed client caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of clients.
- Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from clients
- Built strong relationships with clients to deliver emotional support and companionship.
Care Coordinator
The Health Partnership
Steamboat Springs, CO
05.2024 - 05.2025
- Collaborated with cross-functional teams to streamline workflows and enhance operational efficiency.
- Maintained accurate client records using Essette to ensure data integrity and accessibility.
- Applied strategic thinking skills when evaluating potential solutions or alternatives during critical decision-making processes affecting the client experience.
- Developed relationships with community resources to enhance client support services.
- Facilitated communication between clients, families, and healthcare professionals.
- Monitored progress of client goals and adjusted care strategies accordingly.
- Collaborated with multidisciplinary teams to provide comprehensive care for clients with complex needs.
- Connected clients to appropriate resources by maintaining an up-to-date knowledge of local services and programs.
- Managed caseloads effectively, prioritizing tasks based on urgency and complexity to ensure timely completion of responsibilities.
- Interviewed applicants, individuals receiving services and resource personnel and conducted home or site visits.
Medical Assistant
UCHealth Medical Group
Fort Collins, CO
06.2023 - 02.2024
- Supported oncologists during examinations, documenting critical patient information in electronic health records.
- Educated patients about treatment plans and medication protocols to enhance understanding and compliance.
- Managed inventory of medical supplies, maintaining optimal stock levels for uninterrupted operations.
- Ensured adherence to safety protocols and infection control measures within the clinical environment.
- Streamlined clinic workflow by efficiently managing patient records, scheduling appointments, and coordinating with healthcare providers.
- Supported patients through chemotherapy treatments by monitoring vital signs, administering medications as prescribed, and promptly addressing side effects or complications that arose during therapy sessions.
- Educated patients on self-care measures related to cancer treatments, empowering them to better manage their health at home.
- Enhanced patient care by providing comprehensive oncology medical assistance during consultations and treatments.
Personal Care Aide Qmap
Eagle's Nest Assisted Living
Fort Collins, CO
04.2023 - 02.2024
- Assisted residents with daily living activities, ensuring comfort and dignity.
- Monitored vital signs and reported changes to nursing staff for timely intervention.
- Provided emotional support and companionship, enhancing residents' quality of life.
- Administered medications as directed, maintaining compliance with safety protocols.
- Trained new staff on best practices for resident care and facility procedures.
- Implemented infection control measures, promoting a safe environment for residents and staff.
- Organized recreational activities to engage residents and encourage social interaction.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
Education
Associate of Science - Medical Assistant
Institute of Business And Medical Careers
Fort Collins, CO05-2016
Skills
- Case management
- Documentation
- Patient education
- Organizational skills
- Patient advocacy
- Documentation proficiency
- Goal setting
- Scheduling
- Care planning
- Process improvements
Timeline
Judicial Care Coordinator
The Health Partnership
05.2025 - Current
Care Coordinator
The Health Partnership
05.2024 - 05.2025
Medical Assistant
UCHealth Medical Group
06.2023 - 02.2024
Personal Care Aide Qmap
Eagle's Nest Assisted Living
04.2023 - 02.2024
Associate of Science - Medical Assistant
Institute of Business And Medical Careers