MICHELLE TITERA
Denver
Summary
Quality driven business professional with 20+ years of experience in a fortune 500 company. Driven to recognize development opportunities to assist in bridging the gap between company missions and executable project plans. Consistently achieve high levels of customer satisfaction. Cross-functional knowledge and ability to apply it to bring diverse departments and teams together to improve overall efficiency. Respected member of customer-focused teams; instill a shared, enthusiastic commitment to customer service as a key driver of company goal attainment. Develop lasting relationships with clients. Committed to balancing the demands of employees, customers and resources to meet mission objectives.
Overview
21
21
years of professional experience
Work History
High Risk Analyst
Computershare Loan Services
03.2021 - 04.2024
- Identified potential high-risk accounts through meticulous analysis of transactional patterns, leading to proactive prevention measures.
- Reduced financial losses due to fraudulent activities by conducting thorough investigations and providing actionable recommendations.
- Developed effective communication channels across departments for sharing vital information regarding potential threats or vulnerabilities.
- Improved risk management processes by collaborating with cross-functional teams to develop comprehensive strategies.
- Acted as a subject matter expert on high-risk analysis, providing guidance and support to internal stakeholders and external partners.
Asset Manager
Computershare Loan Services
06.2015 - 04.2020
- Stayed informed on market trends and economic factors affecting the real estate industry, allowing for strategic decisions in asset management activities.
- Managed a diverse portfolio of REO assets, resulting in maximized returns and minimized losses.
- Assisted junior team members in understanding the nuances of REO asset management, contributing to the overall success of the department.
- Collaborated with legal teams to resolve title issues, enabling the swift sale of properties.
IT- Analyst
Black Knight Financial Services
02.2014 - 05.2015
- Work with the TFS release manager assigned to proprietary project on work items assigned. Develop requirements based on end user needs. Work with development team on issues that may arise during testing period. Create scripts for verification of steps taken to ensure testing was completed as intended. Complete functional regression testing on assigned work items.
PLDW REO/FS Release Manager
Black Knight Financial Services (Formerly Lender Processing Services)
04.2013 - 01.2014
- Manage the day to day of PLDW development team. Creating TFS Work items for each developer to work based off client requirements and needs. Ensure that development team stayed focus in getting their work completed on time. Create and maintain the project plan based on company needs and deadlines. Provide detailed information to upper management regarding required work and deadlines. Liaised with DBA to ensure all completed work was deployed to test, UAT and production environments.
Evictions Specialist /Team Lead
Black Knight Financial Services (Formerly Lender Processing Services)
02.2010 - 04.2012
- Work with multiple clients and attorney’s to ensure that all state laws were being followed during the eviction process. Liaise with client’s to determine the best course of action on each asset. Ensure that CFK offers were sent out according to client requirements. Managed remote and internal staff to meet goals set by management. Worked with upper management team to discuss aged inventory and how we could move them along. Transitioned team to utilizing the client’s multiple systems along with LPS system of record on how to document status of the asset. As a team we were able to work with upper management to create processes and procedures which were followed by each team member. Required to Work with attorneys to create eviction records per client requirements and state law. Create and offer Cash for key offers based off the stipulations that the client provided. Work with agents to Negotiate Cash for keys. Liaise with contractors, attorneys, and agents to coordinate the eviction once the information was provided by the sheriff’s department.
Property Preservation Manager
Black Knight Financial Services (Formerly Lender Processing Services)
02.2008 - 02.2010
- Conduct research and analysis of complex issues concerning contractor payment and complaints filed by agents in the field. Manage the property preservation team which included the Business as Usual, Shared services, Code Violations and seasonal teams. As part of the management team we were responsible for implementation of all processes and procedures. Worked with the asset management side of the business to ensure there were no issues being found by the clients.
Asset Manager
Black Knight Financial Services (Formerly Lender Processing Services)
04.2007 - 02.2008
- Review of BPO and Appraisal products received from agents and appraisers. Create and distribute to the client a market plan for each asset assigned per their requirements. Establish fair market value based on the valuations received. Obtain client approval for listing property with assigned agent and send out listing agreements for signature. Negotiation with potential buyers and accept offers with in the client guidelines. Work with closing team to ensure that property closes on time. Assist with title issues when needed. Monitor reports for KPI issues that need to be addressed. Monitor and maintain inventory within 30 day MWR being completed. Reduction in price when needed work with asset technician to send out just price reductions to the agent.
Property Preservation Tech
Black Knight Financial Services (Formerly Lender Processing Services)
05.2004 - 04.2007
- Manage a portfolio of loans from the client. Ensure that initial services were ordered and follow up on completion from the property preservation company. Enter results into the AMS system of record by notating that services have been completed. Establish that all re occurring services have been ordered and results are being received in a timely manner from the contractor.
Asset Technician
Black Knight Financial Services (Formerly Lender Processing Services)
04.2003 - 05.2004
- Assist Asset manager with all duties. Follow up with agents in regards to bids, BPO, and condition of property. Send out listing based on client approval or requirements.
Education
High School Diploma -
Cherry Creek Highschool
Greenwood, CO06-1990
Skills
- Office 2010
- Project Management
- Team Foundation Server (TFS)
- Data Documentation
- Problem Solving
- Process Improvements
- Strategic Thinking
- Resolution
- Corrective Action
- Customer Service
- Management
- Complaint Handling
- Relationship Management
- Microsoft Excel
- Anti-money laundering
- Portfolio management
- Operational risk management
Timeline
High Risk Analyst
Computershare Loan Services
03.2021 - 04.2024
Asset Manager
Computershare Loan Services
06.2015 - 04.2020
IT- Analyst
Black Knight Financial Services
02.2014 - 05.2015
PLDW REO/FS Release Manager
Black Knight Financial Services (Formerly Lender Processing Services)
04.2013 - 01.2014
Evictions Specialist /Team Lead
Black Knight Financial Services (Formerly Lender Processing Services)
02.2010 - 04.2012
Property Preservation Manager
Black Knight Financial Services (Formerly Lender Processing Services)
02.2008 - 02.2010
Asset Manager
Black Knight Financial Services (Formerly Lender Processing Services)
04.2007 - 02.2008
Property Preservation Tech
Black Knight Financial Services (Formerly Lender Processing Services)
05.2004 - 04.2007
Asset Technician
Black Knight Financial Services (Formerly Lender Processing Services)
04.2003 - 05.2004
High School Diploma -
Cherry Creek Highschool
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