MICHELLE TAPIA
Longmont
Summary
Seasoned Retail Manager recognized for high productivity and efficient task completion. Skilled in inventory management, customer service, and sales strategy development. Excel in leadership, problem-solving, and communication, ensuring smooth store operations and positive team dynamics. Committed to driving growth and improving customer experience through strategic planning and effective management.
Overview
29
29
years of professional experience
Work History
Executive Assistant
Samora and Co LLC
Broomfield
10.2024 - Current
- Coordinate the business owner's schedule and manage calendar appointments efficiently.
- Facilitate communication between subcontractors and internal teams effectively.
- Maintain company confidence and protect business operations by keeping sensitive information confidential.
- Develop and maintain positive relationships with clients and stakeholders regularly.
- Perform data entry tasks into various software programs, including Google Spreadsheets, Calendar, and Microsoft ConnectTeams.
General Manager
Hand & Stone Facial Esthetics and Massage
Denver
10.2022 - 02.2024
- Implement innovative strategies to enhance customer satisfaction and loyalty, leading to repeat business and positive reviews, resulting in a 64% increase in customer satisfaction in wait times, a 53% increase in front desk reception, and a 26% increase in reception ambience.
- Develop and implement a comprehensive training program for new and existing employees, focusing on customer service skills, product knowledge, and sales techniques, to ensure consistent service quality and customer satisfaction.
- Lead and manage cross-functional teams to streamline operations and optimize productivity, reducing attrition by 31% between 2022 and 2023.
- Top 3 Esthetics Sales Regions for % to Facial Upgrades and Retail Products for Q1, Q2, and Q3 2023.
Assistant General Manager of Merchandising/Interim General Manager
The Gap, Inc - Old Navy
Greeley
09.2020 - 09.2022
- Collaborate with cross-functional teams to develop innovative merchandising strategies that drive sales and enhance the customer shopping experience.
- Drive employee engagement through effective communication and team-building initiatives to create a positive work environment that fosters collaboration, which resulted improving from 9th in the CO NORTH region to 4th in AVG trans, and from 11th to 3rd in cc sales in consecutive quarters.
- Implement succession planning strategies to identify and develop high-potential employees for future leadership positions within the store, ensuring continuity and growth within the organization, leading to a decrease in attrition.
CO-Sales Manager
Ulta Beauty
Westminster
11.2018 - 09.2020
- Collaborate with brand partners to create exclusive product offerings and promotions that drive customer engagement and increase sales, positioning the store as a top 3 destination in the Pacific Northwest Region.
- Collaborate with cross-functional teams to streamline operational processes and optimize efficiency in Retail Operations Management, Salon Services Management, and Brand Partner Development, driving cost savings and maximizing gross margin sales results.
- Identify key performance indicators (KPIs) and develop metrics to track and measure the success of exclusive promotions, enabling data-driven decision-making and enhancing sales performance.
Customer Experience Manager, Customer Experience Lead, Visual Brand Manager
The Gap, Inc.
Loveland
11.2006 - 01.2016
- Implement innovative strategies to create a seamless omni-channel shopping experience for customers, utilizing market trends and customer feedback to drive brand loyalty and increase sales.
- Lead cross-functional teams to develop and implement innovative strategies that elevated both the visual brand and customer experience to attract new customers while increasing market share within region.
- Develop and implement programs to enhance diversity, equity, and inclusion within the store, fostering a culture of belonging and understanding.
Office Manager
Hair Dynamics Education Center
Fort Collins
02.2002 - 04.2005
- Established and maintained a system for tracking and analyzing performance data to identify areas for improvement in the cosmetology and esthetics programs, allowing for targeted enhancements to student support services.
- Collaborate with the Admissions Director to implement strategies to attract and enroll prospective students in the cosmetology and esthetics programs.
- Conduct regular feedback sessions with office staff to gather insights on their experiences, challenges, and suggestions for improving workplace dynamics and overall office operations.
Executive Administrative Assistant
CGRS, Inc.
Fort Collins
10.1996 - 11.2001
- Collaborate with the compliance and environmental divisions to analyze AP/AR revenues and identify areas for operational improvement, providing strategic insights to drive efficiency.
- Research and implement innovative software solutions to automate data analysis and reporting processes, enhancing efficiency and accuracy in managing client profiles and AP/AR revenues.
- Propose and lead the implementation of an Oil and Public Safety Reimbursement Funds Division to foster positive client relationship development. This initiative was aimed to enhance the visibility of the company, securing contracts with Duke Energy, Diamond Shamrock and State of Colorado for on-going remediation strategies.
Education
Masters - Communications with Emphasis in Employee Conflict Resolution
Regis University
Denver, CO08.2020
Masters of Science - Organizational Leadership-Strategic Executive Management
Regis University
Denver, CO12.2017
B.A. - Liberal Arts, major in Psychology and Sociology
Colorado State University
Fort Collins, CO12.1995
Skills
- Strategic planning
- Team Leadership
- Data analysis
- Customer relationship management
- financial analysis
- Succession planning
- Merchandising
- Employee Engagement
- Inventory management
- Cross-functional team management
- Operational management
- Communication facilitation
- Confidentiality practices
- Database management
- Operational efficiency
- Team leadership
- Problem solving
- Software utilization
- Calendar management
- Quality control
References
References available upon request.
Timeline
Executive Assistant
Samora and Co LLC
10.2024 - Current
General Manager
Hand & Stone Facial Esthetics and Massage
10.2022 - 02.2024
Assistant General Manager of Merchandising/Interim General Manager
The Gap, Inc - Old Navy
09.2020 - 09.2022
CO-Sales Manager
Ulta Beauty
11.2018 - 09.2020
Customer Experience Manager, Customer Experience Lead, Visual Brand Manager
The Gap, Inc.
11.2006 - 01.2016
Office Manager
Hair Dynamics Education Center
02.2002 - 04.2005
Executive Administrative Assistant
CGRS, Inc.
10.1996 - 11.2001
Masters - Communications with Emphasis in Employee Conflict Resolution
Regis University
Masters of Science - Organizational Leadership-Strategic Executive Management
Regis University
B.A. - Liberal Arts, major in Psychology and Sociology
Colorado State University
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