Michelle Strong
Fort Collins
Summary
Dynamic Health Center Assistant with a proven track record at Planned Parenthood of the Rocky Mountains, enhancing patient satisfaction and maintaining confidentiality. Skilled in healthcare and healthcare administrative support and demonstrating exceptional teamwork, I excel in creating a welcoming environment and streamlining patient care processes. My adaptability and problem-solving abilities contribute to efficient and compassionate patient service.
Overview
22
22
years of professional experience
Work History
Health Center Assistant
Planned Parenthood of the Rocky Mountains
07.2002 - 10.2024
- Enhanced the health center''s reputation by maintaining a clean, organized, and welcoming environment for patients and visitors.
- Maintained confidentiality of sensitive medical information, complying with HIPAA regulations and protecting patient privacy rights.
- Improved patient satisfaction by providing efficient and friendly service during registration and check-in processes.
- Facilitated communication between healthcare providers, patients, and family members when necessary to ensure clear understanding of treatment plans or follow-up instructions.
- Promoted a safe workplace culture by adhering to all safety protocols and participating in regular training sessions.
- Contributed to a positive work environment by providing support and encouragement to fellow team members and maintaining open communication channels.
- Assisted medical professionals with patient care tasks, ensuring timely treatment and a seamless experience for patients.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
Education
Bachelor of Science - Human Development And Family Studies
Colorado State University
Fort Collins, CO05-2001
Skills
- Non Licensed Medical assistant
- Healthcare administrative support
- CPR/AED/First aid certified
- Patient confidentiality, HIPPA compliant
- Vitals collection and documentation
- Patient registration and scheduling
- Detail-oriented
- Cross-cultural sensitivity
- Medical terminology proficiency
- Electronic health records
- Teamwork and collaboration
- Problem-solving abilities
- Clear communication
- Organizational skills
- Adaptability and flexibility
- Decision-making
- Patient education
- Specimens collection and processing
- Self motivation
- Dispense medication & administration
- Venipuncture and intramuscular injections
- Examination and procedure preparation
- Conflict resolution
- Payment collection and processing for services
Timeline
Health Center Assistant
Planned Parenthood of the Rocky Mountains
07.2002 - 10.2024
Bachelor of Science - Human Development And Family Studies
Colorado State University
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