Michelle Strong
Fort Collins
Summary
Dynamic Health Center Assistant with a proven track record at Planned Parenthood of the Rocky Mountains, enhancing patient satisfaction and maintaining confidentiality. Skilled in healthcare and healthcare administrative support and demonstrating exceptional teamwork, I excel in creating a welcoming environment and streamlining patient care processes. My adaptability and problem-solving abilities contribute to efficient and compassionate patient service.
Overview
22
22
years of professional experience
Work History
Health Center Assistant
Planned Parenthood of the Rocky Mountains
Fort Collins, CO
07.2002 - 10.2024
- Enhanced the health center''s reputation by maintaining a clean, organized, and welcoming environment for patients and visitors.
- Maintained confidentiality of sensitive medical information, complying with HIPAA regulations and protecting patient privacy rights.
- Improved patient satisfaction by providing efficient and friendly service during registration and check-in processes.
- Facilitated communication between healthcare providers, patients, and family members when necessary to ensure clear understanding of treatment plans or follow-up instructions.
- Promoted a safe workplace culture by adhering to all safety protocols and participating in regular training sessions.
- Contributed to a positive work environment by providing support and encouragement to fellow team members and maintaining open communication channels.
- Assisted medical professionals with patient care tasks, ensuring timely treatment and a seamless experience for patients.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
Education
Bachelor of Science - Human Development And Family Studies
Colorado State University
Fort Collins, CO05-2001
Skills
- Non Licensed Medical assistant
- Healthcare administrative support
- CPR/AED/First aid certified
- Patient confidentiality, HIPPA compliant
- Vitals collection and documentation
- Patient registration and scheduling
- Detail-oriented
- Cross-cultural sensitivity
- Medical terminology proficiency
- Electronic health records
- Teamwork and collaboration
- Problem-solving abilities
- Clear communication
- Organizational skills
- Adaptability and flexibility
- Decision-making
- Patient education
- Specimens collection and processing
- Self motivation
- Dispense medication & administration
- Venipuncture and intramuscular injections
- Examination and procedure preparation
- Conflict resolution
- Payment collection and processing for services
Timeline
Health Center Assistant
Planned Parenthood of the Rocky Mountains
07.2002 - 10.2024
Bachelor of Science - Human Development And Family Studies
Colorado State University