Michelle Smith

• Performed meticulous detailing of vehicles to uphold dealership quality requirements.
• Performed detailed washing and cleaning of vehicles to maintain customer satisfaction.
• Oversaw application of clear coats and ceramic sealants to optimize vehicle surface protection. Managed installation of windshield protectants to ensure enhanced driver safety and visibility. Coordinated with cross-functional teams to uphold quality assurance in all protective services.
• Conducted headlight recovery operations to enhance automotive performance and compliance with regulations.
• Oversaw training programs for employees to enhance order processing capabilities. Managed work order systems to streamline operations and improve efficiency. Collaborated with teams to identify and implement best practices for order management.
• Oversaw carpet steaming operations to improve overall service quality and client satisfaction. Coordinated with team members to optimize workflow and resource allocation. Implemented best practices for equipment maintenance and safety protocols.
• Facilitated efficient car delivery processes, ensuring completion within one hour to support operational goals.
• Adapted to a floating schedule to ensure operational efficiency across six locations, spanning Colorado Springs to Castle Rock.
• Developed pacing strategies to track progress and guarantee timely vehicle readiness.

Full details

Exterior/interior protection

Clear coats

Wax

Buff

Headlight restoration

Deodorizing

Steaming

• Evaluated survey data and educated employees on strategies to sustain optimal performance metrics for the company.
• Developed engaging contests that fostered teamwork and celebrated associates' accomplishments in goal attainment.
• Conducted regular assessments of health and safety practices to maintain alignment with company loss prevention policies.
• Implemented training programs for staff to improve service quality and operational efficiency.
• Executed comprehensive store appearance initiatives, including the development and installation of innovative floorplans.
• Designed and implemented employee schedules that address specific needs and optimize store performance.
• Achieved high customer satisfaction by delivering prompt money order services. Enhanced operational efficiency through effective management of money order workflows. Contributed to increased revenue by facilitating secure and reliable money order transactions.
• Oversaw replenishment of stock levels to support seamless retail operations and enhance customer experience.
• Achieved seamless store openings and closings through effective team collaboration. Enhanced operational processes to improve customer experience. Streamlined inventory management to reduce discrepancies.