Michelle Simmons
Ordway
Summary
Offering many skills with the proven ability to streamline processes, improve financial performance, and provide exceptional customer service.
Overview
28
28
years of professional experience
Work History
Self Employed
Self Employed
Ordway
08.2004 - Current
- In addition to homemaking and all that that entails, procured merchandise from various sources including thrift stores, auctions, and estate sales
- Subsequently, leveraging online marketplaces such as eBay, Etsy, and Amazon to resell inventory
Practice Administrator
Internal Medicine Associates of Dallas
Dallas
10.1996 - 04.2004
- Advanced from receptionist to practice administrator within an eight-year tenure at this multi-physician group
- Receptionist
- Patient Scheduling
- Insurance Verification
- Insurance Coding, Billing, and Filing
- Collections
- Accounts Payable
- Accounts Receivable
- Payroll
- Human Resources
- Provider Credentialing
- Streamlined scheduling processes to decrease average patient wait time from 32 to 9 minutes
- Implemented effective accounts receivable strategies resulting in a $320,000 reduction of over-60-day balances within the first year
- $190,000 in actual payments received
- Successfully managed the onboarding process for new physicians and nurse practitioners
- This included the complex task of contracting with the many HMO/PPO insurance carriers already associated with the practice
- Provided in-house software support for Physician Computer Network (PCN) practice management software
Education
High school diploma -
Bear Creek High School
Skills
- Microsoft Office
- Software support
- Medical Billing
- Medical Office Management
- Medical Receptionist
- Medical Coding
- Communication skills
- Customer service
- Medical Terminology
Timeline
Self Employed
Self Employed
08.2004 - Current
Practice Administrator
Internal Medicine Associates of Dallas
10.1996 - 04.2004
High school diploma -
Bear Creek High School