Summary
Overview
Work History
Education
Skills
Timeline
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Michelle Salazar

Aurora

Summary

Dynamic personal banker with a proven track record at Academy Bank, excelling in client onboarding and relationship building. Leveraging strong cash handling skills and a positive mindset, I consistently identify service-to-sales opportunities, enhancing customer satisfaction and driving branch success. Committed to operational excellence and regulatory compliance in the financial services sector.

Overview

9
9
years of professional experience

Work History

Personal Banker

Academy Bank
Denver
03.2021 - Current
  • Delivered exceptional client service daily to both existing and prospective clients.
  • Executed teller transactions, including deposits, withdrawals, and loan payments.
  • Identified service-to-sales opportunities to support team objectives and branch goals.
  • Opened new accounts for clients, including checking, savings, and certificates of deposit.
  • Performed requested account maintenance to ensure client satisfaction.
  • Assisted Branch Manager with daily operational tasks and responsibilities.
  • Educated clients on digital banking tools and self-service options.
  • Managed vault operations as primary owner and operator.

Student

BankWorks
Aurora
01.2021 - 03.2021
  • Acquired comprehensive knowledge of federal banking regulations and terminology.
  • Developed effective listening and decision-making techniques to enhance relationship building.
  • Demonstrated commitment to a career in financial services through dependability and eagerness to learn.

Cashier/Sales Associate

Goodwill
Aurora
01.2021 - 03.2021
  • Operated cash register, processing customer orders accurately while maintaining a balanced drawer.
  • Welcomed customers to ensure a pleasant shopping experience and encourage repeat business.
  • Collaborated with multiple departments to achieve sales and service objectives through effective communication.
  • Addressed customer needs empathetically, contributing to increased sales and customer loyalty.

Sandwich Artist

Pynergy
Denver
11.2019 - 06.2020
  • Delivered cheerful service while actively listening to customer orders and preparing sandwiches.
  • Greeted customers enthusiastically, utilizing mirroring techniques to build rapport.
  • Processed payments and refunds with accuracy while maintaining a positive demeanor.
  • Balanced cash drawer daily, ensuring financial accuracy through meticulous attention.

Shift Lead

Subway of Cherry Creek
Aurora
07.2016 - 10.2019
  • Established and enforced opening and closing procedures to ensure compliance with policies.
  • Recognized for leading by example and fostering teamwork to achieve daily goals.
  • Processed monetary transactions, including cash, gift certificates, coupons, and refunds.
  • Promoted to shift lead after one year due to demonstrated responsibility and trustworthiness.

Education

BankWork - certificate endorsed by the Colorado Bankers Association

Bank Career Training Program
Aurora
03-2021

Computer Course - Certificate

Arapahoe Community College
Littleton

GED -

Red Rocks Community College
Lakewood

Skills

  • MS Office Suite proficiency
  • Cash handling and transaction processing
  • Customer service excellence
  • Critical thinking and problem solving
  • Independent work capability
  • Helpful demeanor
  • Positive mindset
  • Strong work ethic
  • Quick learning ability
  • Sales expertise
  • Team collaboration
  • Client onboarding and account management
  • Regulatory compliance knowledge
  • Sales strategy development
  • Digital banking experience
  • Relationship building skills
  • Attention to detail
  • Active listening skills
  • Operational support proficiency

Timeline

Personal Banker

Academy Bank
03.2021 - Current

Student

BankWorks
01.2021 - 03.2021

Cashier/Sales Associate

Goodwill
01.2021 - 03.2021

Sandwich Artist

Pynergy
11.2019 - 06.2020

Shift Lead

Subway of Cherry Creek
07.2016 - 10.2019

BankWork - certificate endorsed by the Colorado Bankers Association

Bank Career Training Program

Computer Course - Certificate

Arapahoe Community College

GED -

Red Rocks Community College

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Michelle Salazar