Michelle Rendon
Lakewood
Summary
Dynamic leader with proven expertise in team leadership and customer service, honed at KFC A&W. Skilled in cash handling and problem-solving, consistently enhancing customer satisfaction. Successfully trained and motivated teams, achieving a 95% customer satisfaction rate. Adept at managing inventory and operations, ensuring seamless workflows and a positive work environment.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Shift Leader
KFC A&W
03.2024 - 07.2025
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Stayed current with industry trends and innovations to boost competitiveness and customer appeal.
Cashier
Alta Convenience Store
11.2024 - 03.2025
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Stayed current with industry trends and innovations to boost competitiveness and customer appeal.
Education
No Degree - Medical Assistant
Everest College
Colorado Springs, COSkills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Flexible schedule
- Customer service focus
- Team motivation
- Team collaboration and leadership
- Team supervision
- POS system operation
- Sales and upselling
- Shift paperwork completion
- Daily workflows
- Professional appearance
- Shift checklists
- Shift leadership
- Multitasking
- Customer service
- Active listening
- Teamwork and collaboration
- Time management
Certification
ServSafe certified location was in Lakewood Colorado and shift supervisor certificate received in July of 2024
Timeline
Cashier
Alta Convenience Store
11.2024 - 03.2025
Shift Leader
KFC A&W
03.2024 - 07.2025
No Degree - Medical Assistant
Everest College
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