Michelle Rendón
Medellin
Summary
Organized person, with a great sense of responsibility, attitude, and vocation for service, with communication skills and empowerment in solving problems, resourceful, honest, transparent, hardworking Kitchen Assistant well-versed in food preparation and inventory with the capacity for teamwork and oriented towards achieving results, I like challenging, studying to improve myself day after day.
I stand out in order and punctuality, because I think that those are the qualities and basis for a good performance on any activity.
Overview
9
9
years of professional experience
Work History
Receptionist
Liga De Atletismo De Antioquia, Medellin, Colombia
09.2014 - 05.2016
- Directed incoming calls to internal personnel and departments, routing to best-qualified department
- Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices
- Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers
- Kept reception area clean and neat to give visitors positive first impression
- Assisted in administrative duties for office team, including making phone calls and copies.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Responded to inquiries from callers seeking information.
Substitute English Teacher
Colegio Autónomo Nuestra Señora De La Buena Esperanza
06.2016 - 09.2016
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts
- Leveraged classroom discussion strategies to engage students, promote topics and boost learning opportunities
- Kept students on-task with proactive behavior modification and positive reinforcement strategies
- Implemented outlined grading and assessment techniques to document growth, development and knowledge advancements during teacher absence
Kitchen Assistant
DelaireSky S.A
09.2016 - 05.2017
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures
- Operated standard kitchen equipment with focus on safety and sanitation
- Promoted customer satisfaction by preparing food according to standard recipes with modifications based on individual customer requirements
- Prepared dishes for catering events or during high-volume shifts
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads
- Maintained clean, trash-free workspaces to maximize productivity and safety
- Used downtimes to prepare ingredients and restock supplies for expected busy periods.
- Assisted chefs in food preparation tasks, resulting in timely meal service.
- Ensured proper storage of ingredients to maintain freshness and reduce waste.
- Managed inventory for kitchen supplies, contributing to cost-effective operations.
- Maintained strict compliance with food safety regulations, ensuring high-quality meals for patrons.
- Collaborated with team members to ensure smooth workflow during peak hours.
- Reduced cross-contamination risks by strictly adhering to sanitation protocols when handling allergens.
- Operated food slicers, grinders and chopper in accordance with safety guidelines.
- Monitored food temperature, discarding items not stored correctly.
- Handled high-volume orders during peak times with accuracy and speed while maintaining attention to detail for each pizza creation.
- Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
- Managed grill station during busy periods, effectively handling multiple orders simultaneously while maintaining quality standards.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Adapted quickly to changing circumstances, adjusting recipes or cooking methods as needed based on ingredient availability or customer requests.
Kitchen Assistant
Lord Dogs
05.2017 - 10.2017
- Enhanced kitchen efficiency by maintaining clean and organized workstations.
- Ensured proper storage of ingredients to maintain freshness and reduce waste.
- Monitored cooking equipment temperatures, ensuring optimal performance and consistent results for all dishes served.
- Completed orders within established timeframes, meeting customer expectations for prompt service.
- Reduced food preparation times with strong organizational skills in arranging tools and ingredients before starting tasks.
- Practiced proper safety and sanitation standards.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
Insurance Analyst
R&G Espinosa International Adjusters
10.2017 - 03.2018
- Streamlined document control processes by implementing efficient organization and filing systems.
- Reduced document retrieval time by creating a comprehensive index system that prioritized ease of use.
- Safeguarded sensitive information by establishing secure storage protocols for confidential documents.
- Contributed to company-wide process improvements by providing expert insights on document control best practices.
- Maintained version control for all documents, ensuring that only the most recent updates were in circulation at any given time.
Insurance Analyst
R&G Espinosa International Adjusters
11.2018 - 12.2018
- Adaptable
- Checked accuracy and completeness of documents to identify deficiencies and recommend corrective actions.
- Maintained document archive and file server of approved documents and drawings to provide easy traceability and retrievability.
- Maintained organized and efficient document flows by using excellent planning and multitasking skills.
Customer Service Representative
Webhelp
03.2019 - 01.2021
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
Customer Service Representative
Nexus
03.2021 - 12.2021
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Responded proactively and positively to rapid change.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Customer Service Representative
Concentrix
03.2022 - 01.2023
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Managed timely and effective replacement of damaged or missing products.
- Promoted available products and services to customers during service, account management, and order calls.
Customer Service Representative
Nearsol
01.2023 - 01.2024
- Pursued opportunities to boost company profile with customers by providing exceptional support
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Responded to customer requests for products, services, and company information
- Adhered to efficiency metrics of service including Email Handle Time (EHT), Chat Handle Time (CHT)
- Evaluated original investigation reports and documents to resolve secondary concerns
- Analyzed information gathered by investigation and report findings and recommendations
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
Education
Technician - Kitchen Assistant: Food Service
SENA
Medellin, Colombia11.2017
English B2 (MCE): English Language -
Colombo Americano
06.2017
High School Diploma -
ICFES
03.2014
Skills
- Ingredient management
- High-volume dining
- Meal presentation
- Cleaning and sanitizing
- Food Storage
- Inventory Oversight
- Data Collection
- Fast food customer service
- Customer service understanding
Languages
Spanish
Native language
English
Advanced
C1
Timeline
Customer Service Representative
Nearsol
01.2023 - 01.2024
Customer Service Representative
Concentrix
03.2022 - 01.2023
Customer Service Representative
Nexus
03.2021 - 12.2021
Customer Service Representative
Webhelp
03.2019 - 01.2021
Insurance Analyst
R&G Espinosa International Adjusters
11.2018 - 12.2018
Insurance Analyst
R&G Espinosa International Adjusters
10.2017 - 03.2018
Kitchen Assistant
Lord Dogs
05.2017 - 10.2017
Kitchen Assistant
DelaireSky S.A
09.2016 - 05.2017
Substitute English Teacher
Colegio Autónomo Nuestra Señora De La Buena Esperanza
06.2016 - 09.2016
Receptionist
Liga De Atletismo De Antioquia, Medellin, Colombia
09.2014 - 05.2016
Technician - Kitchen Assistant: Food Service
SENA
English B2 (MCE): English Language -
Colombo Americano
High School Diploma -
ICFES
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