Michelle Ortiz
Denver
Summary
Authorized to work in the US for any employer
Successful human resource candidate with expertise in employee recruitment, training and payroll administration. Adept at building and maintaining positive relationships with employees and management. Strong organizational skills and committed to adhering to relevant laws and regulations.
Overview
7
7
years of professional experience
Work History
Recruiter/Payroll Administrator
The Premier Group
01.2023 - 09.2024
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Scheduled interviews for applicants and onboarding for new hires.
- Maintained and organized electronic files for applicants and tracked feedback created throughout interview process.
- Handled verification of employment and other routine employee requests.
- Helped employees register for benefits programs using online portals.
- Responded to employee inquiries to provide assistance with payroll-related questions.
- Reviewed time records for over 100+ employees to verify accuracy of information.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Processed payroll garnishments such as tax liens and child support.
- Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution
Administrative Assistant
Blue Sky Solar and Roofing
05.2020 - 01.2023
- Handle company health benefits
- Onboarding of new employees and contractors
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Coached new employees on administrative procedures, company policies and performance standards.
- Managed payroll data entry and processing for 10+ employees to comply with predetermined company guidelines.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
Recruiter
Keystaff
07.2019 - 04.2020
- Performed drug screens and onboarding paperwork
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.
- Verified applicant references and employment details.
- Facilitated new employee orientations to foster positive team attitude.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
Customer Service Representative
Brinks Home Security
06.2017 - 07.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Responded proactively and positively to rapid change.
Education
MacArthur High School
Irving, TX2013
Skills
- Microsoft office, Excel, Outlook
- Bilingual
- Customer Service
- Payroll Processing
- Timekeeping Management
- Administrative Experience (2 years)
- Recruiting
- Office Management
- Human Resources
- Employee Orientation
- Interviewing
- Document and File Management
Languages
Spanish
Native or Bilingual
Timeline
Recruiter/Payroll Administrator
The Premier Group
01.2023 - 09.2024
Administrative Assistant
Blue Sky Solar and Roofing
05.2020 - 01.2023
Recruiter
Keystaff
07.2019 - 04.2020
Customer Service Representative
Brinks Home Security
06.2017 - 07.2019
MacArthur High School
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