Michelle Ornelas
Centennial
Summary
Results-driven Operations Manager with over 20 years of leadership experience across major retail and fitness brands including Extra Space, Walmart, Safeway, and 24-Hour Fitness. Proven ability to optimize daily operations, lead high-performing teams, reduce costs, and drive customer satisfaction. Adept in cross-functional coordination, inventory management, process improvement, and P&L oversight.
Overview
10
10
years of professional experience
Work History
Division Learning Manager
Extra Space Storage
01.2021 - Current
- Led division-wide training programs and talent development initiatives.
- Delivered performance coaching to drive continuous improvement and operational success.
Store Manager / District Team Lead
Extra Space Storage
01.2018 - 01.2021
- Managed daily operations for multiple sites, aligning teams with company goals.
- Promoted to District Team Lead; achieved $109,304 in average monthly revenue and $54,877 net operating income (Jul-Dec 2019).
- Partnered with District Managers to recruit, train, and develop high-performing teams.
Grocery and Operations Manager
Safeway
01.2017 - 12.2018
- Managed store operations, employee scheduling, and front-end/customer service for a top-performing location.
- Implemented inventory controls that cut waste by 18% and improved order accuracy.
- Collaborated with department heads to align sales strategies with corporate goals.
- Trained staff on loss prevention and compliance procedures, contributing to one of the lowest shrink rates in the district.
Club Operations Manager
24 Hour Fitness
11.2015 - 01.2017
- Directed operations for a 24/7 fitness facility with over 3,000 members.
- Managed staffing, scheduling, payroll, and facilities maintenance while supporting membership growth strategies.
- Increased operational efficiency by 20% through scheduling and front-desk workflow redesign.
- Partnered with personal training team to improve upsell rates, leading to a 12% boost in revenue.
- Maintained compliance with all health, safety, and legal regulations.
Operations Manager
Walmart
05.2015 - 11.2015
- Oversaw daily operations of a high-volume supercenter and Neighborhood Market formats with 200+ employees and $100M+ in annual revenue.
- Streamlined inventory systems, reducing shrink by 15% and improving stock accuracy by 20%.
- Led rollout of company-wide automation initiatives, increasing operational efficiency by 25%.
- Trained and developed 10+ department managers and 3 assistant managers, improving internal promotion rates.
- Ensured full compliance with OSHA and company safety standards, reducing incidents by 30%.
Skills
- Operations & Staff Leadership
- KPI & Performance Optimization
- Strategic Planning & Execution
- Inventory & Supply Chain Management
- Customer Experience & Service Delivery
- Budgeting, Cost Control & Financial Oversight
- Regulatory Compliance & Risk Mitigation
- Talent Acquisition & Team Development
- Adaptive learning
- Employee development
- Technical training
Timeline
Division Learning Manager
Extra Space Storage
01.2021 - Current
Store Manager / District Team Lead
Extra Space Storage
01.2018 - 01.2021
Grocery and Operations Manager
Safeway
01.2017 - 12.2018
Club Operations Manager
24 Hour Fitness
11.2015 - 01.2017
Operations Manager
Walmart
05.2015 - 11.2015
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