Michelle Opoku
Aurora
Summary
Motivated, professional, well organized with excellent presentation and negotiation skills. Known for a proactive, "go-getting" attitude, flexibility and high-quality work. Talent for quickly mastering technology and a track record for thriving in deadline-driven environments. Excellent team-building skills with the ability to handle sensitive and confidential situations with discretion, tact and diplomacy.
Overview
16
16
years of professional experience
Work History
Insurance Claims Handler
TERRA Staffing Group
2023.06 - Current
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Processed, reviewed and analyzed claims.
- Strengthened communication skills through regular interactions with others.
Customer Service Representative
Working Solutions
2012.05 - 2019.01
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Call center experience for inbound / outbound dealing with sales, taxes, entertainment events, retail sales and travel.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Financial Services Representative
Foresters Financial Services
2007.12 - 2012.03
- Streamlined financial processes for improved efficiency and reduced errors in transactions.
- Conducted comprehensive financial analysis to identify trends and recommend appropriate investment strategies for clients.
- Provided excellent customer service, resolving issues quickly and maintaining long-term client relationships.
- Enhanced customer relationships with personalized service and addressing individual concerns promptly.
- Collaborated with team members to achieve sales targets and improve overall branch performance.
- Managed a portfolio of high net-worth clients, ensuring their financial goals were achieved through strategic planning.
Education
Bachelor of Science - Chemistry
University At Albany, SUNY
Albany06.2005
Skills
- Flexible and Adaptable
- Microsoft Office
- CRM, Salesforce, Teams, Zendesk,
- Relationship Building
- Quality Control Supervisor
- Billing Support
Timeline
Insurance Claims Handler
TERRA Staffing Group
2023.06 - Current
Customer Service Representative
Working Solutions
2012.05 - 2019.01
Financial Services Representative
Foresters Financial Services
2007.12 - 2012.03
Bachelor of Science - Chemistry
University At Albany, SUNY
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