Michelle Medina Gutierrez
Aurora
Summary
Energetically driven and customer service-focused, I bring a proven track record from Circle K of enhancing customer satisfaction and streamlining operations. Fluent in Spanish, I excel in multitasking and organization, significantly reducing cleaning time by maintaining high standards. My reliability and adeptness in cash handling and sanitization practices stand out, ensuring operational excellence and a positive work environment.
Overview
18
18
years of professional experience
Work History
Janitor
Roth Property Maintenance
Denver
06.2018 - Current
- Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
- Requisitioned supplies or equipment for cleaning and maintenance duties.
- Mixed water and detergents or acids to prepare cleaning solutions.
- Clean windows, walls, ceilings, carpets and furniture in assigned areas.
- Organized custodial closets to easily find equipment and supplies.
- Reduced cleaning time significantly while maintaining company quality standards.
- Maintained accountability for building keys, master keys and access cards.
- Empty wastebaskets and trash containers.
- Maintained, sanitized and vacuumed dining area and washed kitchen floors prior to closing.
- Assessed cleaning equipment and performed repairs when needed.
- Maintain janitorial supply inventory.
- Responded to emergency cleaning requests to meet client expectations.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Cleaned windows, glass partitions, and mirrors using soapy water or other cleaners.
- Report any damages found in the building premises to supervisors immediately for repair works.
Assistant Store Manager
Circle K
Denver
08.2011 - 06.2018
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Ensured compliance with all safety regulations throughout the store premises.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Provided training to new employees on company policies and procedures.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Operated equipment and machinery according to safety guidelines.
- Performed all the same duties as a customer service representative or cashier.
- Prepared food items and followed all heath and food safety regulations while preparing the food items
Customer Service Cashier
Circle K
Littleton
08.2007 - 08.2011
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Verified that all coupons were valid prior to processing them into the system.
- Provided excellent customer service by helping customers locate items they were looking for.
- Followed established loss prevention procedures when dealing with suspicious customers or activities.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Built and maintained productive relationships with employees.
- Welcomed customers, offering assistance to help find store items.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Answered customers' questions and provided information on store procedures or policies.
- Scanned items and checked pricing on cash register for accuracy.
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
- Maintained work area and kept cash drawer organized.
- Informed customers of in-store promotions or pricing specials.
- Complied with all health and safety regulations while performing job duties.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Checked personal identifications during alcohol and tobacco sales.
- Resolved customer complaints in a professional manner.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
Education
High School Diploma -
Jefferson Senior High School
Edgewater, CO05-2007
Skills
- Customer service-focused
- Drawer balancing
- Receipt handling
- Identification checks
- Order verification
- Multitasking and organization
- Cash register operation
- Reliability and punctuality
- Cleaning and sanitizing
- Bilingual fluency in Spanish
Languages
Spanish
Professional
Timeline
Janitor
Roth Property Maintenance
06.2018 - Current
Assistant Store Manager
Circle K
08.2011 - 06.2018
Customer Service Cashier
Circle K
08.2007 - 08.2011
High School Diploma -
Jefferson Senior High School
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