Summary
Overview
Work History
Education
Skills
Timeline
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Michelle McLaughlin

Colorado Springs

Summary

Dynamic professional with extensive experience at Shady Grove Fertility, excelling in team leadership and patient care coordination. Proven ability to enhance patient satisfaction through effective communication and appointment scheduling. Skilled in conflict resolution and fostering collaboration, ensuring a positive work environment while maintaining strict HIPAA compliance.

Overview

6
6
years of professional experience

Work History

Team Leader

Shady Grove Fertility
09.2024 - Current
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.

Patient Care Coordinator

Shady Grove Fertility
06.2021 - 09.2024
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
  • Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
  • Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.

Medical Assistant

Shady Grove Fertility
04.2019 - 06.2021
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.

Education

Associate of Science - Business Management

Colorado Technical University
Colorado Springs, CO
04-2026

No Degree - Medical Assistant

Pima Medical Institute
Colorado Springs, CO
08-2014

High School Diploma -

Maquoketa High School
Maquoketa, IA
05-2008

Skills

  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail
  • Team motivation
  • Staff training
  • Conflict resolution
  • Goal setting
  • Analytical thinking
  • Leading team meetings
  • Daily workflow improvement
  • Relationship building
  • Safety processes and procedures
  • Client service
  • Critical thinking skills
  • HIPAA compliance
  • Organizational skills
  • Appointment scheduling

Timeline

Team Leader

Shady Grove Fertility
09.2024 - Current

Patient Care Coordinator

Shady Grove Fertility
06.2021 - 09.2024

Medical Assistant

Shady Grove Fertility
04.2019 - 06.2021

Associate of Science - Business Management

Colorado Technical University

No Degree - Medical Assistant

Pima Medical Institute

High School Diploma -

Maquoketa High School

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Michelle McLaughlin