Michelle Mahon
Arvada
Summary
Dynamic Loss Mitigation Specialist with expertise in loan modifications, bankruptcy processes, and debt collecting at Cenlar FSB. Proven ability to enhance borrower experiences through empathetic communication and critical thinking. Achieved significant reductions in foreclosure rates by guiding clients through complex financial options while maintaining ethical standards in debt collection practices.
Overview
30
30
years of professional experience
Work History
Loss Mitigation Specialist
Cenlar FSB
09.2020 - 07.2025
- Remained updated with latest information related to mortgage products and services being offered.
- Prevented unnecessary foreclosures by effectively communicating available options to borrowers and guiding them through the loss mitigation process.
- Deliverer friendly service and offered expert support in every interaction.
Bankruptcy Specialist
Cenlar FSB
09.2020 - 07.2025
- My role once bankruptcy once I became bankruptcy was to shift from actively collecting to navigating the legal bankruptcy process.
- Developed professional relationships with bankruptcy attorneys, trustees, other legal counsel and bankruptcy court personnel.
Club Risque
Supervisor
12.2006 - 06.2018
- Oversaw daily operations of te establishment, ensuring smooth workflow and timely completion of tasks for a staff of 40 or more a night.
- Increased team productivity by implementing efficient workflow and setting clear expectations for staff members.
- Managed cash handling duties responsibly ensuring accurate accounting at the end of the shift.
Debt Collector
Stage Enterprises
08.1995 - 06.1998
- Utilized persuasive communication skills for successful settlement negations minimizing the need for costly legal proceedings.
- Strengthened company reputation by adhering to ethical collection practices and providing exemplary customer service.
- Reduced account delinquency rates by educating customers on financial planning and offering tailored solutions for debt repayment.
Education
Some College - Nursing And Business
Bucks County Community College
Newtown, PA09-2017
Skills
- Proficient in using tolls such at Black Knight Director MSP, Back In The Black
- Critical thinking, actively listening and being empathetic to the borrower
- Experience with loan modifications, foreclosure processes loss mitigation options, and bankruptcy trained
True Blue Award
Exceptional work in having low call times and low after call work while being empathetic and understanding to the borrowers situation.
Timeline
Loss Mitigation Specialist
Cenlar FSB
09.2020 - 07.2025
Bankruptcy Specialist
Cenlar FSB
09.2020 - 07.2025
Club Risque
Supervisor
12.2006 - 06.2018
Debt Collector
Stage Enterprises
08.1995 - 06.1998
Some College - Nursing And Business
Bucks County Community College
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