MICHELLE MAGO
PROJECT MANAGER & Quality Assurance Manager
Summary
Dynamic and results-oriented professional with a proven track record in project management, quality assurance, and data analysis along with team leadership experience of 5+ years.
Overview
6
6
years of professional experience
1
1
year of post-secondary education
2
2
Languages
Work History
LATAM Process Champion
Teleperformance
09.2021 - Current
- Process Optimization: Lead efforts to optimize and streamline business processes across LATAM, with a focus on enhancing efficiency, reducing waste, and improving overall performance.
- Identify opportunities for standardization while considering the unique needs and characteristics of each market within the region.
- Continuous Improvement: Foster a culture of continuous improvement by promoting Lean methodologies, Six Sigma principles, and other best practices.
- Cross-functional Collaboration: Collaborate closely with stakeholders from various departments and functions across LATAM, including Operations, Sales, Finance, and Human Resources.
- Change Management: Develop change management plans and strategies to ensure successful adoption and implementation of new processes.
Quality Assurance Manager
Teleperformance
01.2021 - Current
- Project Quality Assurance: Work closely with project teams to establish clear quality objectives, standards, and metrics, ensuring alignment with client requirements and expectations.
- Risk Management: Develop risk mitigation plans and proactive strategies to address challenges and minimize disruptions.
- Conduct regular risk assessments and escalate critical issues to senior management as needed.
- Client Engagement: Serve as the primary interface between the project team and the client, maintaining open lines of communication and managing client expectations effectively.
- Quality Control: Implement robust quality control processes to monitor and evaluate project deliverables, ensuring compliance with quality standards, contractual requirements, and regulatory guidelines.
- Continuous Improvement: Drive a culture of continuous improvement within the project team, encouraging innovation, collaboration, and knowledge sharing.
- Performance Monitoring and Reporting: Establish key performance indicators (KPIs) and metrics to track project quality, progress, and performance against established targets.
- Prepare regular status reports and quality dashboards for stakeholders, providing visibility into project health and performance.
- Training and Development: Provide training, guidance, and support to project team members on quality assurance processes, tools, and methodologies.
Quality Leader
Teleperformance
08.2019 - 01.2021
- Responsible for overseeing and managing the quality assurance processes within the organization.
- Playing a critical role in driving a culture of quality excellence and continuous improvement across all departments and functions.
- By establishing and enforcing quality standards, providing guidance and support to team members, and implementing best practices, ensuring the delivery of products or services that meet or exceed customer expectations.
Education
Business Administration -
Universidad de la Salle
01.2017 - 12 2021
Lean Six Sigma Yellow Belt - undefined
COPC
Project Manager - undefined
Google
11.2022 - 10 2023
Digital Marketing & Ecommerce - undefined
Google
01.2024 - Current
Green Marketing - undefined
Universidad de los Andes
04.2020 - 12 2020
Digital Marketing - undefined
Politecnico Gran Colombiano
08.2022 - 12 2022
Skills
- Ability to Multitask
- Decision Making
- Ability to Work Under Pressure
- Effective Time Management
- Interpersonal Skills
- Customer Service
Timeline
Digital Marketing & Ecommerce - undefined
Google
01.2024 - Current
Project Manager - undefined
Google
11.2022 - 10 2023
Digital Marketing - undefined
Politecnico Gran Colombiano
08.2022 - 12 2022
LATAM Process Champion
Teleperformance
09.2021 - Current
Quality Assurance Manager
Teleperformance
01.2021 - Current
Green Marketing - undefined
Universidad de los Andes
04.2020 - 12 2020
Quality Leader
Teleperformance
08.2019 - 01.2021
Business Administration -
Universidad de la Salle
01.2017 - 12 2021
Lean Six Sigma Yellow Belt - undefined
COPC
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