Michelle Maestas
Colorado Springs
Summary
Professional with proven track record in financial management and strategic planning. Adept at financial reporting, budgeting, and compliance, ensuring accuracy and efficiency. Strong emphasis on team collaboration, fostering culture of trust and adaptability. Well-versed in advanced accounting software and regulatory standards, consistently driving results and optimizing financial performance.
Overview
20
20
years of professional experience
Work History
Office/HR Manager
PIKES PEAK HARLEY DAVIDSON
04.2016 - Current
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Managed accounts payable and receivables and payroll.
- Assisted in payroll processing tasks such as timesheet validation, overtime calculation, benefits administration, and tax deductions.
- Maintained organized filing systems for accounting records, ensuring easy access to crucial financial information when needed.
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
- Used accounting software to reconcile accounts, track income, and generate invoices.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Prepared tax and title documents to submit legal transfer work to DMV.
- Verified and analyzed free-and-clear title issues, odometer readings, and VIN numbers to finalize sales deals.
- Calculated and remitted state sales tax, service, and other charges.
- Organized physical files efficiently, enabling easy retrieval of information when needed for future reference or audits purposes.
- Managed high volumes of transactions while maintaining attention to detail and accuracy, leading to a decrease in errors.
- Reduced wait times for customers by consistently prioritizing tasks and staying organized.
Accounting and Auditing Services
Bob Penkhus Auto Group
07.2014 - 04.2016
- Accounting/Billing duties, Bill in accounting all new, pre-owned, and wholesale car deals
- Process all contracts and vehicle purchases for finance companies
- Account reconciliation and finance reserve
- Assist Sales Manager with sales, F&I logs, and funding of auto loans and managing CIT schedule.
- Developed customized reports for company leadership, offering valuable insights into key performance indicators within the automotive billing department.
- Managed high volume of paperwork, ensuring accuracy and timeliness in processing vehicle registrations and title transfers.
- Reduced late payments through proactive follow-ups on outstanding invoices, resulting in improved cash flow for the dealership.
- Facilitated timely month-end closing activities by completing accurate journal entries and account adjustments.
- Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
Finance Manger/Warranty Administrator/BDC Manager
Liberty Toyota
05.2005 - 07.2014
- Reduced risk exposure by conducting thorough credit assessments and monitoring portfolio performance.
- Enhanced revenue growth with the development of new financial products and services.
- Implemented innovative financing solutions to secure favorable funding terms for clients.
- Negotiated favorable contract terms with vendors, securing cost savings for the company''s bottom line.
- Provided expert advice on insurance options, tailoring coverage plans to suit individual client requirements.
- Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
- Supported service department in understanding applicable warranties, leading to improved accuracy in diagnosing warrantable repairs.
- Maintained a high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation.
- Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
- Managed warranty claims paperwork accurately to secure timely reimbursement from manufacturers while adhering to strict deadlines imposed by vendors or suppliers.
- Evaluated and monitored BDC performance regularly against established benchmarks, implementing corrective actions when necessary to ensure goal attainment.
- Reduced staff turnover rates through effective hiring practices focused on selecting candidates well-suited for the demands of the BDC manager role.
- Implemented data-driven decision-making practices, utilizing key performance indicators to guide strategic planning efforts for the BDC department.
- Managed and conducted outbound calling and texting campaigns to attract business and meet objectives.
Education
Vocational - Business Management
Arapahoe Community College
Littleton, coHR Management -
HR University
Colorado Springs, CO08.2022
GED - General Educational Development Test
Englewood Alternative
Englewood, CO05.1993
Skills
- Accounts payable and receivable
- MS office
- General ledger entries
- Month-end reports
- Attention to detail
- Account reconciliation
- File and database management
- Journal entries
- Customer service
- Excellent Communication
- Dependable and responsible
- Organizational skills
Timeline
Office/HR Manager
PIKES PEAK HARLEY DAVIDSON
04.2016 - Current
Accounting and Auditing Services
Bob Penkhus Auto Group
07.2014 - 04.2016
Finance Manger/Warranty Administrator/BDC Manager
Liberty Toyota
05.2005 - 07.2014
GED - General Educational Development Test
Englewood Alternative
Vocational - Business Management
Arapahoe Community College
HR Management -
HR University
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