Michelle Krug
Cotopaxi
Summary
Proactive leader with expertise in staff training and operational strategies, dedicated to fostering a culture of excellence. Proven track record in developing policies that streamline operations and enhance customer service.
Overview
12
12
years of professional experience
Work History
Business Owner/Operator
1st Class Medical
Englewood
10.2010 - 01.2023
- Managed daily operations and logistics for medical equipment distribution, improving service delivery.
- Oversaw staff training and performance evaluations, enhancing team effectiveness.
- Maintained inventory levels, ensuring timely procurement of essential supplies.
- Developed and implemented policies and procedures, streamlining operational efficiency across departments.
- Established strategic relationships with suppliers and partners for optimal service delivery.
- Led customer service initiatives aimed at improving client satisfaction and retention rates.
- Supervised payroll management while ensuring compliance with labor regulations.
- Ensured adherence to safety protocols, maintaining a secure working environment.
Education
High School Diploma -
Cooper City High School
Cooper City, FL06-1988
Skills
- Staff training
- Inventory management
- Policy compliance
- Vendor relations
- Customer service excellence
- Efficiency strategies
- Strategic planning
- Team leadership
- Problem solving and analysis
- Communication skills
- Performance evaluation
- Safety compliance adherence
- Conflict resolution
- Personnel management
- Process optimization
- Business strategy development
- HR management
- Employee development
- Customer management
- Process improvement
- Organizational development
- Staffing oversight
- Training programs
- Financial oversight
- Business administration
- Communication proficiency
- Performance improvement
- Task delegation
Timeline
Business Owner/Operator
1st Class Medical
10.2010 - 01.2023
High School Diploma -
Cooper City High School