Michelle Koeneke
Denver,CO
Summary
Driven individual that has proven success in improving operations and solving problems. Highly proficient in building lasting relationships. Knowledgeable and dedicated sales professional with extensive experience in the business industry. Motivated to maintain customer satisfaction and contribute to company success.
Overview
4
4
years of professional experience
Work History
Senior Leasing Professional
AMLI Residential
08.2021 - 03.2024
- 7 Million Dollars in sales in 2 years.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Verified tenant incomes and other information before accepting lease applications.
- Invited prospects to fill out application upon completion of property tour.
- Resolved conflicts between tenants regarding noise, encroachments and parking.
- Distributed and followed up on tenant renewal notices.
- Escalated major issues to property manager for immediate remediation.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
Customer Service Representative
The UPS Store Inc.
09.2020 - 06.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Recommended products to customers, thoroughly explaining details.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded proactively and positively to rapid change.
- Educated customers about billing, payment processing and support policies and procedures.
Child Caretaker
Athletic Club
02.2020 - 08.2020
- Enhanced children''s social skills by organizing group activities and promoting peer interactions.
- Ensured child safety by maintaining clean, hazard-free environment and closely supervising all activities.
- Improved children''s cognitive development with age-appropriate educational games and learning tools.
- Supported emotional well-being through attentive care, positive reinforcement, and effective communication techniques.
Education
Associate of Arts - Psychology
Front Range Community College
Westminster, CO05.2020
High School Diploma -
Ralston Valley Senior High School
Arvada, CO05.2017
Skills
- Attention to Detail
- Multitasking Abilities
- Analytical and Critical Thinking
- Relationship building and retention
- Telephone and email etiquette
- Business Development
- Marketing and advertising
- Sales
- Team Leadership
- Product Knowledge
- Computer Skills: Microsoft Word, PowerPoint, Excel Spreadsheets, Data Analytics
Languages
Spanish
Native or Bilingual
Timeline
Senior Leasing Professional
AMLI Residential
08.2021 - 03.2024
Customer Service Representative
The UPS Store Inc.
09.2020 - 06.2021
Child Caretaker
Athletic Club
02.2020 - 08.2020
Associate of Arts - Psychology
Front Range Community College
High School Diploma -
Ralston Valley Senior High School
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