Michelle Houtchens
Arvada
Summary
Dynamic Front Office Manager at Colorado Precision Machining with a proven track record in optimizing workflows and enhancing customer relations. Leveraged effective multitasking and data entry skills to improve operational efficiency and maintain high standards of service. Successfully managed budgets, driving profitability while fostering a culture of safety and excellence.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Front Office Manager
Colorado Precision Machining
11.2013 - 04.2025
- Assisted in managing front desk operations and guest inquiries
- Organized front office supplies and maintained cleanliness standards
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Maintained a clean and organized work environment, promoting a professional image of the hotel to guests.
- Created, prepared, and delivered reports to various departments.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Machine Operator
Vforge
05.2011 - 11.2013
- Operated machinery efficiently to meet production targets and maintain workflow continuity.
- Conducted routine inspections on machines to ensure optimal performance and safety compliance.
- Assisted in setup and calibration of equipment, minimizing downtime during production shifts.
- Collaborated with team members to streamline operations and improve overall efficiency.
- Monitored product quality during production, identifying defects and implementing corrective actions promptly.
- Maintained accurate records of machine operations, production counts, and maintenance schedules.
- Adhered to safety regulations, promoting a culture of safety within the work environment.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
Education
None - General Ed
Pueblo Community College
Pueblo, CODiploma - General Ed.
Fowler High School
Fowler, CO05.1991
Skills
- Effective multitasking
- Workflow optimization
- Customer service
- Customer relations
- Data entry
Timeline
Front Office Manager
Colorado Precision Machining
11.2013 - 04.2025
Machine Operator
Vforge
05.2011 - 11.2013
None - General Ed
Pueblo Community College
Diploma - General Ed.
Fowler High School
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