Michelle Hoard

• Provided excellent customer service to military personnel and their families, assisting with product selection, answering inquiries and ensuring satisfaction with orders
• Prepared and packaged deli and bakery products, adhering to established guidelines and maintaining high quality standards
• Monitored product freshness and rotation, managing inventory to reduce waste
• Handled customer transactions, processed special orders in person and over the phone

Dispensing Medication,Supervision,OutClient Tech, Cooking,Cleaning, scheduling etc

• Lead a team of over 50 clerks, ensuring adherence to company policies, customer service standards, and operational procedures to maintain efficient store operations
• Managed daily store operations, including opening and closing procedures, cash handling and inventory management
• Trained and mentored new clerks, improving team performance and customer service
• Oversaw customer service processes, ensuring prompt resolution of complaints and maintaining customer satisfaction rate
• Coordinated with department managers and vendors to ensure timely restocking of inventory and accurate product displays
• Processed financial transactions, including refunds and returns
• Conducted interviews
• Trained new employees and current employees on customer service
• Wrote schedules and ensured proper coverage throughout the day

• Greeted customers and assisted with locating products, explaining features, and answering questions to ensure a pleasant shopping experience
• Processed sales transactions using a POS system, balancing the cash register at the end of each shift with zero discrepancies
• Handled customer complaints with professionalism and empathy in person or over the phone
• Listened to customers to ensure their needs were met
• Supported team members during peak periods