Michelle Haskins
Delta
Summary
Service-oriented, with passion for providing excellent customer service. Friendly, personable and always professional under pressure. Known for thriving in fast-paced and busy environments.
Overview
37
37
years of professional experience
Work History
Certified Pharmacy Technician
Sunshine Pharmacy
01.2017 - 01.2018
- Entered and processed patients' prescriptions into internal system.
- Coordinated communication between healthcare professionals to ensure seamless patient care transitions between providers or facilities.
- Streamlined pharmacy operations through effective organization of supplies, workspace layout optimization, and process improvements.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Collected co-payments or full payments from customers.
- Fostered strong relationships with local healthcare providers, promoting collaboration for optimal patient outcomes.
Certified Pharmacy Technician
Safeway
01.2001 - 01.2017
- Developed and implemented improvements to pharmacy organization system.
- Resolved third-party billing, computer system and customer service issues.
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Administrative Assistant
Curtis Fluid Controls
01.1991 - 01.2000
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Volunteered to help with special projects of varying degrees of complexity.
- Supported company leaders by scheduling appointments and organizing itinerary.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
Human Resources Counselor
St. Anthony Hospital Systems
01.1981 - 01.1990
- Developed and coordinated employee training programs to improve productivity and performance.
- Conducted performance reviews and provided feedback to managers on employee performance.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Assisted with writing job postings and job descriptions for boards.
- Improved workplace culture by fostering open communication and collaboration among team members.
- Completed human resource operational requirements by scheduling and assigning employees.
- Resolved employee complaints and grievances successfully through mediation and collaboration.
Education
Admin Assistant Program - Accounting Technology And Bookkeeping
Barnes School of Business
DenverSkills
- Prioritization and Organization
- Customer Service
- Multi-line phone proficiency
- Schedule Management
- Telephone reception
- Appointment Coordination
- Document Management
- Schedule and calendar management
- Mail handling
- Meticulous attention to detail
- Administrative Support
Timeline
Certified Pharmacy Technician
Sunshine Pharmacy
01.2017 - 01.2018
Certified Pharmacy Technician
Safeway
01.2001 - 01.2017
Administrative Assistant
Curtis Fluid Controls
01.1991 - 01.2000
Human Resources Counselor
St. Anthony Hospital Systems
01.1981 - 01.1990
Admin Assistant Program - Accounting Technology And Bookkeeping
Barnes School of Business
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