Michelle Freeland
Aurora
Summary
Dynamic and detail-oriented professional with extensive experience as a Receptionist Administrator at Johnson Storage & Moving. Expert in supply oversight and payment collection, consistently enhancing organizational efficiency. Proven ability to build strong customer relationships and manage multi-line phone systems, ensuring seamless communication and exceptional service delivery.
Overview
7
7
years of professional experience
Work History
Receptionist Administrator
Johnson Storage & Moving
08.2024 - Current
- Kept reception area clean and neat to give visitors positive first impression.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
- Handled complaints and questions, and re-directed calls to other team members.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
Administrative Assistant
Line X
03.2018 - 12.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Managed filing system, entered data and completed other clerical tasks.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Liaised between clients and vendors and maintained effective lines of communication.
Education
General Studies
Sanderson High School
Raleigh, NC06-2017
Skills
- Supply oversight
- Visitor assistance
- Multi-line phone operation
- Mail handling
- Payment collection
- Scheduling appointments
- File organization
- Supply management
- QuickBooks
- Microsoft Office
- Office equipment maintenance
- Reception management
Timeline
Receptionist Administrator
Johnson Storage & Moving
08.2024 - Current
Administrative Assistant
Line X
03.2018 - 12.2023
General Studies
Sanderson High School
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