Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michelle Freeland

Aurora

Summary

Dynamic and detail-oriented professional with extensive experience as a Receptionist Administrator at Johnson Storage & Moving. Expert in supply oversight and payment collection, consistently enhancing organizational efficiency. Proven ability to build strong customer relationships and manage multi-line phone systems, ensuring seamless communication and exceptional service delivery.

Overview

7
7
years of professional experience

Work History

Receptionist Administrator

Johnson Storage & Moving
08.2024 - Current
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.

Administrative Assistant

Line X
03.2018 - 12.2023
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained inventory of office supplies and placed orders.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
  • Managed filing system, entered data and completed other clerical tasks.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Liaised between clients and vendors and maintained effective lines of communication.

Education

General Studies

Sanderson High School
Raleigh, NC
06-2017

Skills

  • Supply oversight
  • Visitor assistance
  • Multi-line phone operation
  • Mail handling
  • Payment collection
  • Scheduling appointments
  • File organization
  • Supply management
  • QuickBooks
  • Microsoft Office
  • Office equipment maintenance
  • Reception management

Timeline

Receptionist Administrator

Johnson Storage & Moving
08.2024 - Current

Administrative Assistant

Line X
03.2018 - 12.2023

General Studies

Sanderson High School
Michelle Freeland