Michelle DeVera

Purchaser

.Worked one and one with Sales, and Support to place orders making sure all orders are correct and all information is complete.

.Maintaining contact with customer through emails to get alternate parts if needed to purchase if we cannot get the original parts.

.Communicate with all our vendors for any parts issues and ETA that we need to verify with our orders, or any paperwork we needed for our parts.

.Work with Our Audit team on missing parts on jobs that still need parts in the kits old new.

.Go over missing parts list to see what orders still needs parts and look for tracking to see if we have received the parts so the parts can be placed in the kits.

.Work with the Production Manager on any issues with different orders or issues with vendors.

• Worked one and one with customers and technicians to maintain contact on arrival times, customer questions, and changes in job descriptions
• Maintaining contact with customer to update of any changes with them or the technicians
• Communicate with customer to verify all work orders are accurate and up to date
• Work with customers to address complaints on jobs that were done by the technicians that had issues
• Scheduled jobs for customers
• Did follow up calls after the technicians was complete with the job to verify satisfaction with customers

• Maintaining a positive, empathetic and professional attitude toward customer at all times
• Responding promptly to customers inquiries
• Communicating with customers through various channels
• Acknowledging and resolving customer complaints
• Knowing our products inside and out so that I can answer questions for the customer
• Keeping Records of customer interaction, transaction, comments and complaints
• Processing orders, forms, applications and request
• Providing customers with technical support when needed
• Providing customers with solutions to issues and there concerns

• Provide courteous assistance to all customers and assure their experience is pleasant
• Assist customer with any questions and resolved any dissatisfaction they may have
• Assist customers in locating wanted items
• Coach and mentor staff of sales associates
• Assist with store merchandising 'visuals'
• Complete store shut down procedures including call in figures for the days sales

• Provide courteous assistance to all customers and assure their experience is pleasant
• Assist customer with any questions and resolved any dissatisfaction they may have
• Assist customers in locating wanted items
• Exceed sales forecasts
• Coach and mentor staff of sales associates
• Assist with store merchandising 'visuals'
• Complete store shut down procedures including call in figures for the days sales
• Process weekly payroll
• Process monthly merchandise inventory

• Provide courteous assistance to all customers and assure their experience is pleasant
• Assist customer with any questions and resolved any dissatisfaction they may have
• Assist customers in locating wanted items
• Exceed sales forecasts
• Coach and mentor staff of sales associates
• Assist with store merchandising 'visuals'
• Complete store shut down procedures including call in figures for the days sales
• Process weekly payroll
• Process monthly merchandise inventory

• Attentive to customer care and satisfaction
• Assist customer with any questions and resolved any dissatisfaction they may have
• Assist customers with style decisions
• Exceed sales forecasts
• Coach and mentor staff of sales associates
• Assist with store merchandising 'visuals'
• Complete store shut down procedures including call in figures for the days sales
• Process weekly payroll
• Process monthly merchandise inventory

• Provide warm and attentive customer service
• Assist customer with any questions and resolved any dissatisfaction they may have
• Assist customers with style decisions
• Exceed sales forecasts
• Mentor and develop staff of sales associates
• Assist with store merchandising 'visuals'
• Complete store shut down procedures including call in figures for the days sales
• Process weekly payroll
• Process monthly merchandise inventory

• Welcome and provide assistance to customers
• Attend to customer questions and resolve any customer complaints
• Exceed sales forecasts
• Store closing procedures including reconcile sales vs
• Sales forecasts
• Close out registers and call in daily sales figures to corporate office
• Plan sales staff weekly schedule
• Coach and develop sales associates
• Process weekly payroll

• Greet and assist customers
• Assure customers get first rate customer service
• Assist customer with cash and credit card transactions
• Answer any customer questions and resolve any complaints
• Supervise staff of sales associates
• Interview and select new sales associates
• Shut down procedures of store, including counting out registers and calling in daily figures to corporate office
• Train and coach sales associates