Michelle Acosta
Pueblo,CO
Summary
Experienced Case Manager with over 20 years experience working in a social work environment. Compassionate caregiver, a diligent problem solver, and a team player looking for employment with your facility.
Overview
28
28
years of professional experience
Work History
Programmer I/ Case Manager I
Colorado Department Of Corrections
10900 Smith Road, Denver, CO 80239
09.2019 - 03.2024
- Gathered collaborated data to create individual files for assigned offenders from courts; CCIC/NCIC; and information received from each offender
- Entered data into database in order to interview offenders per their criminal history; education; mental health/medical history; ect.
- Critical thinking and problem solving to determine the best classification for each offender
- Strong verbal and written communication skills to explain to offenders and professionals the assessment/classifications plan and maintained good case records
- Flexibility to change classifications if they were not getting the best results
- Computer literacy to maintain and manage case records
Security Officer I
Colorado Department Of Corrections
10900 Smith Road, Denver, CO 80239
11.2004 - 09.2019
- Prevented unauthorized access to areas of the facility by enforcing strict protocols and verifying identification
- Maintained a safe environment for employees and offenders through continuous risk assessment and threat analysis
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints
- Wrote detailed reports on property damage, theft, presence of unauthorized offenders and unusual incidences
- Responded effectively to emergencies or disturbances, prioritizing the safety of the facility
- Enhanced security measures by staying up-to-date on facility best practices, attended training sessions, and obtaining relevant certifications
- Responded quickly to incidents and assessed active situations for security concerns
Mental Health Clinician
Colorado Mental Health Institute - Pueblo
1600 W. 24th Street
10.2002 - 05.2003
- Provided crisis intervention services, de-escalating high-risk situations and connecting clients with appropriate resources.
- Conducted thorough assessments to diagnose mental health disorders and develop appropriate treatment plans.
- Collaborated with multidisciplinary team members for comprehensive mental health care plans
- Assisted clients in achieving personal goals through individualized case management services
- Maintained ethical boundaries while demonstrating empathy to address sensitive topics during group or individual therapy sessions
- Facilitated support groups, fostering peer connections and promoting open communication among participants
- Streamlined clinical documentation, maintaining accuracy and confidentiality in accordance with HIPAA regulations
- Documented clients' progress to keep detailed notes on each client's treatment progress and changes in mental health status.
Case Manager II
Minnequa Community Corrections
2411 Lake Avenue, Pueblo, CO 81004
07.1996 - 08.1999
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information
- Achieved positive client outcomes by developing and implementing comprehensive case management plans
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives
- Developed comprehensive discharge plans to transition clients to appropriate service providers in community
- Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks
- Provided leadership, guidance and support to staff members as a Case Manager II
- Developed and implemented training programs for staff
- Implemented strategies to increase public awareness of social and community service programs
Education
No Degree - Sociology/Criminology
Colorado State University - Pueblo
Pueblo, COAssociate of Applied Science - Criminal Justice
Pueblo Community College
Pueblo, CO05.1996
Timeline
Programmer I/ Case Manager I
Colorado Department Of Corrections
09.2019 - 03.2024
Security Officer I
Colorado Department Of Corrections
11.2004 - 09.2019
Mental Health Clinician
Colorado Mental Health Institute - Pueblo
10.2002 - 05.2003
Case Manager II
Minnequa Community Corrections
07.1996 - 08.1999
No Degree - Sociology/Criminology
Colorado State University - Pueblo
Associate of Applied Science - Criminal Justice
Pueblo Community College