Michelle Acosta
Pueblo,CO
Summary
Experienced Case Manager with over 20 years experience working in a social work environment. Compassionate caregiver, a diligent problem solver, and a team player looking for employment with your facility.
Overview
28
28
years of professional experience
Work History
Programmer I/ Case Manager I
Colorado Department Of Corrections
09.2019 - 03.2024
- Gathered collaborated data to create individual files for assigned offenders from courts; CCIC/NCIC; and information received from each offender
- Entered data into database in order to interview offenders per their criminal history; education; mental health/medical history; ect.
- Critical thinking and problem solving to determine the best classification for each offender
- Strong verbal and written communication skills to explain to offenders and professionals the assessment/classifications plan and maintained good case records
- Flexibility to change classifications if they were not getting the best results
- Computer literacy to maintain and manage case records
Security Officer I
Colorado Department Of Corrections
11.2004 - 09.2019
- Prevented unauthorized access to areas of the facility by enforcing strict protocols and verifying identification
- Maintained a safe environment for employees and offenders through continuous risk assessment and threat analysis
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints
- Wrote detailed reports on property damage, theft, presence of unauthorized offenders and unusual incidences
- Responded effectively to emergencies or disturbances, prioritizing the safety of the facility
- Enhanced security measures by staying up-to-date on facility best practices, attended training sessions, and obtaining relevant certifications
- Responded quickly to incidents and assessed active situations for security concerns
Mental Health Clinician
Colorado Mental Health Institute - Pueblo
10.2002 - 05.2003
- Provided crisis intervention services, de-escalating high-risk situations and connecting clients with appropriate resources.
- Conducted thorough assessments to diagnose mental health disorders and develop appropriate treatment plans.
- Collaborated with multidisciplinary team members for comprehensive mental health care plans
- Assisted clients in achieving personal goals through individualized case management services
- Maintained ethical boundaries while demonstrating empathy to address sensitive topics during group or individual therapy sessions
- Facilitated support groups, fostering peer connections and promoting open communication among participants
- Streamlined clinical documentation, maintaining accuracy and confidentiality in accordance with HIPAA regulations
- Documented clients' progress to keep detailed notes on each client's treatment progress and changes in mental health status.
Case Manager II
Minnequa Community Corrections
07.1996 - 08.1999
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information
- Achieved positive client outcomes by developing and implementing comprehensive case management plans
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives
- Developed comprehensive discharge plans to transition clients to appropriate service providers in community
- Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks
- Provided leadership, guidance and support to staff members as a Case Manager II
- Developed and implemented training programs for staff
- Implemented strategies to increase public awareness of social and community service programs
Education
No Degree - Sociology/Criminology
Colorado State University - Pueblo
Pueblo, COAssociate of Applied Science - Criminal Justice
Pueblo Community College
Pueblo, CO05.1996
Timeline
Programmer I/ Case Manager I
Colorado Department Of Corrections
09.2019 - 03.2024
Security Officer I
Colorado Department Of Corrections
11.2004 - 09.2019
Mental Health Clinician
Colorado Mental Health Institute - Pueblo
10.2002 - 05.2003
Case Manager II
Minnequa Community Corrections
07.1996 - 08.1999
No Degree - Sociology/Criminology
Colorado State University - Pueblo
Associate of Applied Science - Criminal Justice
Pueblo Community College
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