Michele Schmidt
Castle Rock,CO
Summary
Diligent Retail Customer Service Associate with solid background in retail customer service. Proven track record in providing exceptional customer experiences and resolving issues efficiently. Demonstrated ability to handle high-pressure situations and maintain positive shopping environment through effective communication and problem-solving skills.
Overview
22
22
years of professional experience
Work History
Project Manager
MetLife
08.2003 - Current
- Led cross-functional teams to deliver projects on time and within budget.
- Developed project plans, timelines, and resource allocations to streamline processes.
- Implemented risk management strategies to mitigate project-related challenges.
- Facilitated stakeholder meetings to align project goals with organizational objectives.
- Utilized Agile methodologies to improve project delivery efficiency and adaptability.
- Oversaw vendor relationships and contract negotiations to optimize project resources.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Met project deadlines without sacrificing build quality or workplace safety.
Retail Customer Service Associate/Assistant Manager
Archivers
02.2008 - 10.2013
- Delivered exceptional customer service, resolving inquiries and enhancing client satisfaction.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment.
- Trained new associates on company policies, procedures, and product knowledge for improved performance.
- Maintained visual merchandising standards, creating an inviting shopping environment for customers.
- Collaborated with team members to streamline checkout processes, reducing wait times for customers.
- Maintained a clean and organized store environment, enhancing customer shopping experience.
- Kept customer spaces clean, neat and organized for maximum appeal.
- Handled cash register operations accurately, minimizing discrepancies while reconciling daily financial reports.
Skills
- Cash Handling
- Customer Service
- POS Systems
- Inventory Management
- Problem Solving
- Time Management
- Communication
- Teamwork
Timeline
Retail Customer Service Associate/Assistant Manager
Archivers
02.2008 - 10.2013
Project Manager
MetLife
08.2003 - Current