Michal Railsback
Colorado Springs
Summary
Dynamic sales professional with expertise in the wine and liquor industry, honed at Southern Glazer's Wine and Spirits. Proven track record in customer relationship management and sales strategy, driving significant revenue growth. Adept at resolving conflicts and promoting products, ensuring exceptional customer satisfaction and loyalty.
Overview
26
26
years of professional experience
Work History
Salesperson
Southern Glazer's Wine and Spirits
Aurora
04.2009 - Current
- Built strong relationships with clients to enhance customer loyalty.
- Developed in-depth product knowledge to effectively promote offerings.
- Executed sales strategies to meet regional goals and objectives.
- Provided exceptional customer service by addressing inquiries and resolving issues.
- Developed key customer relationships to increase sales.
- Resolved customer complaints promptly and efficiently.
- Placed orders and answered customer questions in-person, through email, and over phone to maximize customer service.
- Developed and implemented strategies to meet sales quotas.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
Sales Associate/Floor Manager
Cheers Liquor Mart
Colorado Springs
10.1999 - 04.2009
- Delivered exceptional customer service by assisting with product inquiries and selections.
- Managed organized merchandise displays while keeping inventory levels optimal.
- Processed customer returns and exchanges efficiently to uphold satisfaction standards.
- Trained new sales associates on product knowledge and customer engagement techniques.
- Performed cashier duties, including payment acceptance and change issuance.
- Addressed customer complaints in a professional manner to foster loyalty.
- Restocked shelves as required to ensure product availability.
- Conducted daily opening procedures to streamline store operations.
Education
High School Diploma -
Weidenborn Schule
Frankfurt/Main, Germany05-1992
Skills
- Customer relationship management
- Sales strategy
- Product promotion
- Order processing
- Visual merchandising
- Data-driven decision making
- Effective communication
- Problem solving
- Conflict resolution
- Account management
- Consultative selling
- Wine and liquor industry expertise
Affiliations
- Avid Mountain Biker
Languages
German
Native/ Bilingual
Accomplishments
- Won several incentive trips
- won coveted Pernod Ricard Champions Club in 2023
- won divisional sales rep twice
- always in top spots at bonuse incentives
Timeline
Salesperson
Southern Glazer's Wine and Spirits
04.2009 - Current
Sales Associate/Floor Manager
Cheers Liquor Mart
10.1999 - 04.2009
High School Diploma -
Weidenborn Schule
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