Michal Hughes
Keystone
Summary
Highly driven General Manager experienced operations leader with a strong background in food and beverage management, guest service across mountain resort environments. Proven track record of leading high-performing teams, optimizing daily operations, and delivering exceptional guest experiences in fast-paced, seasonal settings. Demonstrated commitment to professional growth through leadership development and mentorship programs.
Overview
9
9
years of professional experience
Work History
General Manager Labonte's Smokehouse
Vail Resorts
Keystone Ski Resort
06.2024 - Current
- Directed daily operations of high-volume on-mountain quick service restaurant.
- Managed staffing, guest service, and financial performance to enhance efficiency.
- Implemented operational strategies to align with resort and company objectives.
Assistant General Manager Ski Hill Grill Peak 8
Vail Resorts Inc
Breakenridge Ski Resort
11.2021 - 06.2024
- Facilitated FOH and BOH operations in a high-volume resort restaurant environment.
- Contributed to service standards and execution of daily operational tasks.
- Managed FOH ordering processes and inventory management effectively.
- Supported BOH functions to enhance overall kitchen efficiency.
- Achieved COO Bonus for exceptional performance in 2022 and 2023.
Wedding Setup Crew Peak 9 (Summer Seasonal)
Vail Resorts Inc
Breakenridge Ski Resort
06.2021 - 10.2021
- Executed setup and breakdown for resort-hosted weddings and events.
- Collaborated with banquet teams to exceed guest expectations.
FOH Support Overlook Peak 9
Vail Resorts Inc
Breckenridge Ski Resort
12.2020 - 05.2021
- Delivered exceptional guest service in fast-paced food service environment.
- Managed point-of-sale transactions to ensure accurate financial records.
- Maintained cleanliness standards to promote a hygienic dining experience.
Project Manager
HGL Roofing and Remodeling
Littleton
04.2016 - 12.2019
- Managed residential and commercial roofing and remodeling projects, ensuring successful completion.
- Oversaw crews, budgets, and timelines to achieve project milestones.
- Facilitated client communication to ensure alignment and satisfaction throughout projects.
- Secured all necessary permits from city and county authorities.
- Coordinated all phases of code inspections, ensuring compliance with regulations.
Education
High School Diploma -
Ross S. Sterling H.S.
Baytown, TX05-1999
Skills
- Leadership and team management
- Operational excellence
- Guest service excellence
- Mentorship and development
- ServSafe manager certification
- Inventory management
- Staff training
- TIPS certification
Timeline
General Manager Labonte's Smokehouse
Vail Resorts
06.2024 - Current
Assistant General Manager Ski Hill Grill Peak 8
Vail Resorts Inc
11.2021 - 06.2024
Wedding Setup Crew Peak 9 (Summer Seasonal)
Vail Resorts Inc
06.2021 - 10.2021
FOH Support Overlook Peak 9
Vail Resorts Inc
12.2020 - 05.2021
Project Manager
HGL Roofing and Remodeling
04.2016 - 12.2019
High School Diploma -
Ross S. Sterling H.S.
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