Michael.S Prieur
Medellin
Summary
Experienced and self-motivated leader with a proven track record of streamlining operations, reducing costs, and increasing profits. Skilled in supervising teams, transforming customer service standards, and seizing opportunities for expansion and innovation. Excellent in marketing, customer service, and facility oversight with over 7 years of experience.
Overview
8
8
years of professional experience
Work History
Handyman Helper
Mamallena Hostel
10.2015 - 02.2016
- Assisted projects by providing timely and efficient support to the lead handyman.
- Improved clients satisfaction by maintaining a clean and organized workspace during and after job completion.
- Saved clients time and money giving the best advices possible to help them in there trip.
- Contributed to the successful completion of various improvement projects by performing tasks that were not originally assigned to me.
Receptionist
Mamallena Hostel
02.2016 - 09.2016
- Provided exceptional customer service by addressing client concerns professionally and courteously, contributing to a welcoming atmosphere.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported administrative staff with daily tasks, resulting in increased productivity and a well-organized work environment.
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
Owner
Atlantic To Pacific / La Gitanita Sailing
10.2016 - Current
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting & financial reporting.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Proactively identified areas of risk within the organization implemented necessary safeguards mitigating any potential negative impact on the business.
- Managed day-to-day business operations, achieving financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Established foundational processes for business operations.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
Education
High School Diploma -
Lycee Louis Lapicque
Epinal, France07.2015
Skills
Business Planning
Employee Development
Project Management
Client Service
Budget Development
Operations Management
Partnership Development
Staff Management
Languages
English
Native or Bilingual
French
Native or Bilingual
Spanish
Full Professional
Arabic
Elementary
Timeline
Owner
Atlantic To Pacific / La Gitanita Sailing
10.2016 - Current
Receptionist
Mamallena Hostel
02.2016 - 09.2016
Handyman Helper
Mamallena Hostel
10.2015 - 02.2016
High School Diploma -
Lycee Louis Lapicque
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