Michael R A Bent

• Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
• Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
• Successfully navigated challenging economic conditions especially during COVID pandemic by making informed decisions that protected the business''s financial stability.
• Expanded business into new markets including All-On-X appliances.
• Streamlined operational processes to improve efficiency with comprehensive audits and restructuring.
• Improved team productivity by introducing innovative project management tools and techniques.
• Interacted well with customers to build connections and nurture relationships.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Trained and guided team members to maintain high productivity and performance metrics.
• Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Raised property accuracy and accountability by creating new automated tracking method.
• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Developed and maintained relationships with customers and suppliers through account development.
• Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
• Spearheaded transition to remote work during global health crisis, ensuring business continuity and employee safety.
• Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

• Managed day-to-day business operations.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
• Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
• Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
• Consulted with customers to assess needs and propose optimal solutions.
• Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
• Trained and motivated employees to perform daily business functions.
• Implemented marketing strategies to increase brand awareness and attract new customers.
• Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
• Established foundational processes for business operations.
• Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
• Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
• Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
• Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
• Expanded product offerings by researching market trends and identifying potential growth opportunities.
• Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.
• Elevated brand awareness with targeted marketing campaigns, leveraging social media and digital platforms.
• Enhanced company's market position by identifying and pursuing new business opportunities.
• Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
• Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
• Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
• Supervised creation of exciting merchandise displays to catch attention of store customers.
• Improved safety procedures to create safe working conditions for workers.
• Improved marketing to attract new customers and promote business.
• Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
• Oversaw inventory management, optimizing stock levels, and reducing waste.
• Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.

• Promoted a safe working environment by adhering to proper sterilization procedures and handling hazardous materials responsibly.
• Reduced patient discomfort through precise adjustments of crowns, bridges, and dentures.
• Conducted thorough quality control checks on all finished products, ensuring adherence to both dentist specifications and industry standards.
• Organized workflow effectively to meet or exceed established turnaround times without compromising quality of workmanship.
• Stayed current with emerging trends in dental technology through ongoing professional development opportunities and workshops.
• Adhered strictly to OSHA regulations concerning occupational safety within the workplace, promoting a healthy work environment.
• Managed inventory levels effectively, reducing waste while maintaining adequate stock of necessary supplies for daily operations.
• Increased efficiency in the laboratory by implementing streamlined processes for mold preparation and fabrication.
• Assisted in troubleshooting technical issues related to equipment usage or material performance, enhancing overall laboratory operations efficiency.
• Improved communication between lab technicians and clinicians through detailed documentation and timely follow-ups on case progress.
• Enhanced patient satisfaction with dental restorations by refining esthetic outcomes using artistic skills in wax-up and porcelain application.
• Inspected broken or out-of-date apparatus for special specifications before repairing and making new ones.
• Created over one hundred units start to finish and averaged one full mouth prosthesis a month
• Collaborated with prosthodontists to develop innovative and streamlined processes that was shared with surround doctors.
• Developed custom glazes and finishes for unique client requests, resulting in increased customer satisfaction and repeat business.
• Increased production efficiency through the optimization of processes which led to faster turn-around times and increased efficency.

• Collaborated with dentists to develop optimal treatment plans for patients requiring complex restorations.
• Established a reputation for consistent and reliable workmanship, resulting in increased repeat business from satisfied dental clients.
• Mixed porcelain and other materials for tooth molds used in offices and laboratories with high-quality and accurate results.
• Polished completed molds and prostheses and maintained high standards of final products for best-in-class care.
• Trained or supervised other dental technicians or dental laboratory bench workers.
• Adhered to specifications to craft well-fitting appliances.
• Supported team members in learning new techniques, contributing to overall laboratory productivity improvements.
• Ensured consistent color matching for dental prosthetics using advanced shade determination techniques.
• Completed repairs on various types of apparatus, monitoring work closely to maintain accuracy and meet patient needs.
• Verified appliance conformance with specifications and accuracy of occlusion using micrometers, articulators, and other tools.
• Top producer in Peterson AFB Area Dental Laboratory on a quarterly basis/

• Completed detailed models of patients' mouths to create accurate devices.
• Adhered to specifications to craft well-fitting appliances.
• Constructed artificial metal and porcelain teeth with attractive finishes and durable frameworks.
• Supported team members in learning new techniques, contributing to overall laboratory productivity improvements.
• Enhanced dental restoration quality by meticulously crafting custom prosthetics and appliances.
• Ensured consistent color matching for dental prosthetics using advanced shade determination techniques.
• Established a reputation for consistent and reliable workmanship, resulting in increased responsibilities.
• Completed repairs on various types of apparatus, monitoring work closely to maintain accuracy and meet patient needs.

• Provided laboratory support to dentists in their residency program.
• Completed my five level program ahead of US Air Forcre standards .
• Adhered to specifications to craft well-fitting appliances.
• Assisted functionality of completed models with help of apparatus mimicking human bite and adjusted devices to enhance performance.
• Verified appliance conformance with specifications and accuracy of occlusion using micrometers, articulators, and other tools.
• Built and shaped artificial gums to achieve snug, comfortable fit in patient's mouth.
• Demonstrated strong attention to detail in the creation of intricate restorations, such as implant-supported prosthetics or partial dentures.

Graduated top 5 percent of my class with a certification in Dental Laboratory.

Was put in position for forming formations and calling drill commands for Airmen and my fellow students.