Summary
Overview
Work History
Education
Skills
Timeline
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Michaela Clark

Cañon City

Summary

Dynamic Senior Store Manager with proven expertise at Smoker Friendly in driving operational efficiency and exceeding sales targets. Skilled in inventory control and staff management, fostering a collaborative team environment. Recognized for exceptional customer service and problem-solving abilities, consistently enhancing customer satisfaction and maintaining a safe, organized store.

Experienced with managing high-volume retail environments, ensuring operational efficiency and customer satisfaction. Utilizes strategic planning to drive sales and improve store performance. Track record of fostering team collaboration and adapting to dynamic retail demands.

Overview

8
8
years of professional experience

Work History

Senior Store Manager

Smoker Friendly
09.2021 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Met customer service goals and exceeded customer expectations.
  • Exceeded sales targets consistently through proactive promotion of products/services while maintaining exceptional levels of customer service.

Assistant Manager

Dominos's Pizza
08.2017 - 08.2021
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Maintained safety standards by properly handling food and adhering to sanitation guidelines.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Prepared and served various food and drink items to customer specifications in fast-paced environments.

Education

Canon City High School
Cañon City, CO

Skills

  • Store maintenance
  • Merchandise planning
  • Store operations
  • Health and safety
  • Inventory control
  • Staff management
  • Operational efficiency
  • Employee scheduling
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management

Timeline

Senior Store Manager

Smoker Friendly
09.2021 - Current

Assistant Manager

Dominos's Pizza
08.2017 - 08.2021

Canon City High School

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Michaela Clark