Michaela Beasley
Greeley
Summary
Experienced retail team member adept at picking the best quality items to meet shopper needs. Knowledgeable about substitution policies and payment procedures. Good organizational and time management abilities.
Versatile team member offering over 5 years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company.
Enthusiastic Personal Shopper recognized for consistent order accuracy, outstanding customer service and development of brand loyalty. Fast worker focused on delivering excellent service for in-store pick up customers and home delivery. Comfortable using technology tools such as mobile applications, scanners and GPS to complete orders.
Overview
11
11
years of professional experience
Work History
CSDD, Kroger
05.2023 - Current
- Delivered exceptional customer service skills, ensuring a positive and personalized experience for all clients.
- Optimized time management strategies to enhance productivity and ensure timely task completion.
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Executed efficient order fulfillment procedures to guarantee accurate and timely deliveries.
- Coordinated delivery schedules to streamline logistics and enhance customer satisfaction.
Grocery Shopper
Instacart
05.2019 - 05.2023
- Optimized time management strategies to enhance productivity and ensure timely task completion.
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Facilitated product selection processes to match customer preferences with available inventory.
- Executed efficient order fulfillment procedures to guarantee accurate and timely deliveries.
- Coordinated delivery schedules to streamline logistics and enhance customer satisfaction.
Click-list/Curbside Pick-up
Kroger
03.2019 - 03.2021
- Passionate about learning and committed to continual improvement.
- Versatile professional with strong problem-solving skills and history of adapting to diverse challenges. Applies innovative solutions and technical expertise to deliver exceptional results. Committed to streamlining processes and advancing organizational objectives.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Proven ability to develop and implement creative solutions to complex problems.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Worked productively with customers to meet order requirements and service expectations.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Tracked substitutions and informed customers of changes.
- Greeted clients entering store to provide welcoming environment and friendly customer service.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
CAP 2 Stocker
Walmart
03.2018 - 04.2019
- Provided exceptional customer assistance by addressing inquiries and resolving issues promptly.
- Facilitated efficient product distribution to ensure timely supply chain operations.
- Operated a pallet jack safely and effectively to transport goods within the warehouse.
- Maintained cleanliness throughout the facility by adhering to sanitation protocols and safety regulations.
- Organized stock shelves systematically to optimize product accessibility and enhance inventory management.
Manager
Kfc/Taco bell
11.2014 - 02.2018
- Facilitated staff training sessions to enhance team skills and improve overall performance.
- Directed a diverse team to achieve operational goals while fostering a collaborative work environment.
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Forecasted sales trends to inform strategic business decisions and optimize revenue generation.
- Streamlined operational processes to enhance efficiency and reduce costs across departments.
- Oversaw inventory management to ensure optimal stock levels and minimize waste.
Education
High School Diploma -
Eaton High School
01.2015
Skills
- Continuous Delivery
- Customer Service
- Deposits
- Employee Training
- Food Preparation
- Food Safety Experience
- Money Management
- Scheduling
- Staff Supervision
- Bagging proficiency
- Health and safety compliance
- Barcode scanning
- Store maintenance
- Documentation and reporting
- Verbal and written communication
- Customer service
- Verifying order accuracy
Timeline
CSDD, Kroger
05.2023 - Current
Grocery Shopper
Instacart
05.2019 - 05.2023
Click-list/Curbside Pick-up
Kroger
03.2019 - 03.2021
CAP 2 Stocker
Walmart
03.2018 - 04.2019
Manager
Kfc/Taco bell
11.2014 - 02.2018
High School Diploma -
Eaton High School
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