Michael Wright
Brighton
Summary
Experienced Operations Manager with over 20 years of experience in the airline industry. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing productivity and meeting operational goals/metrics.
Overview
19
19
years of professional experience
Work History
Manager of Operations
Southwest Airlines
06.2022 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Analyzed and reported on key performance metrics to senior management.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Station Manager
Southwest Airlines
01.2021 - 06.2022
- Oversee employee performance, work with employees to develop their skills to increase efficiency and maintain our stations KPI’s
- Lead a Team of 70
- Monitor station budget and make necessary adjustments when needed
- Ensure that we are adhering to the IAM and TWU CBA’s
- Maintain a safe and secure operation and facility
- Maintain relationships with both City and Airport Leaders in order to work together and ensure we are all successful and meeting each other’s needs
- Community outreach liaison to organize volunteer opportunities in the community
- Work closely with the TSA, and FAA to ensure all guidelines are followed
- Responsible for all interviews, hiring, terminations, as well as coaching and mentoring our team members
Manager of Ramp / Customer Service
Southwest Airlines
07.2013 - 01.2021
- Lead a Team of 300+ employees and provided coaching and mentoring
- Oversight of employee scheduling and budgeting
- Lead the De-Ice operation in Denver to ensure all FAA requirements were met. Audited flight line performance and held Agents accountable for policy violations or failures
- Work closely with Supervisors to coordinate a plan that will better prepare them for future growth and development
- Daily/monthly shift briefings with all employees to discuss prior day/months performance, the current day/months outlook and discuss any procedural changes that will impact their job functions
Ramp Supervisor
Southwest Airlines
11.2006 - 07.2013
- Maintained documentation, completed shift paperwork and submitted information for payroll
- Kept crew in line with all airport, OSHA, TSA, FAA and other applicable regulations
- Checked that all aircraft functions, such as cabin service, refueling and cargo actions, were completed in timely manner
- Provided detailed training and mentoring for each new team member, including safety protocol workshops, to optimize performance and productivity of all crew members
- Oversaw cargo loading operations to achieve proper weight distribution and maintain safety during all facets of aircraft operations
- Attended monthly airport safety meetings
- Prepared preventative maintenance work orders
Education
Some College (No Degree) - Criminal Justice
Schoolcraft Community College
Livonia, MI06.2001
High School Diploma - undefined
Plymouth-Canton High School
Canton, MISkills
- Detail oriented
- Payroll and budgeting
- Team leadership
- Operations management
- Inter-department collaboration
- Training and mentoring
Early Positions
- Northwest Airlines 2004-2006
- Crew Chief
- Continental Airlines 2001-2005
- Ramp Agent, Ramp Lead, Ramp Supervisor
- Farmer Jack (A&P) 1998-2003
- Associate, Lead Day Stock, Department Manager, New Store Opening Team
Awards
Six Sigma – White Belt 2019, Denver Airport Safety Team of the Year 2019
Timeline
Manager of Operations
Southwest Airlines
06.2022 - Current
Station Manager
Southwest Airlines
01.2021 - 06.2022
Manager of Ramp / Customer Service
Southwest Airlines
07.2013 - 01.2021
Ramp Supervisor
Southwest Airlines
11.2006 - 07.2013
High School Diploma - undefined
Plymouth-Canton High School
Some College (No Degree) - Criminal Justice
Schoolcraft Community College
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