Michael Vogel
Denver
Summary
Reliable worker with five year history in providing exemplary customer service with a strong interest in fashion, Adept at providing a tailored experience for each customer, leaving them wanting to return.
Overview
9
9
years of professional experience
Work History
Assistant Store Manager
Peter Millar
06.2023 - Current
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Interacted well with customers to build connections and nurture relationships.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Rotated merchandise and displays to feature new products and promotions.
- Performed outreach, product selection and deadline fulfillment for both small and large embroidery orders.
Retail Sales Consultant
Peter Millar
09.2022 - 06.2023
- Helped customers complete purchases, locate items, and join reward programs.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Oversaw deposits, processed financial transactions and maintained inventory.
Men's Sportswear Sales Associate
Nordstrom
02.2021 - 09.2022
- Answered customer questions about sizing, accessories, and merchandise care.
- Solved customer challenges by offering relevant products and services.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
Team Associate
Walmart
09.2020 - 02.2021
- Worked well independently and on a team to solve problems
- Insuring accuracy in product rotation
- Replenishing items on the sales floor
- Maintaining product quality throughout features and displays
- Assisting customers to increase customer experience
Prep Cook
The Lodge
08.2019 - 07.2020
- Assisted head chef in completing orders
- Provided high safety and culinary standards
- Completed orders for restaurant
- Trained new hires
Sales Associate
Herbergers
10.2015 - 08.2017
- Studied market and product trends to knowledgeably consult with customers and answer questions
- Performed managerial duties on high traffic days such as Black Friday for multiple years
- Delegated work to employees based on shift requirements, individual strengths, and unique training
- Acted as a consultant to customers that were looking for specific items
- Answered customers' questions and addressed problems and complaints in person and via phone
Education
High School Diploma -
Mankato West High School
06.2014
Skills
- Adaptability
- Effective Time Management
- Fast Learner
- Customer Service
- Ability to Work in a Team
- Communication Skills
- Microsoft Office
- Leadership Skills
- Order management
- Customer service
Timeline
Assistant Store Manager
Peter Millar
06.2023 - Current
Retail Sales Consultant
Peter Millar
09.2022 - 06.2023
Men's Sportswear Sales Associate
Nordstrom
02.2021 - 09.2022
Team Associate
Walmart
09.2020 - 02.2021
Prep Cook
The Lodge
08.2019 - 07.2020
Sales Associate
Herbergers
10.2015 - 08.2017
High School Diploma -
Mankato West High School
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