Overview
Work History
Education
Timeline
Generic

Michael Strausbaugh

Aurora

Overview

19
19
years of professional experience

Work History

Store Manager

Big O Tires - Leeds West Groups
09.2023 - 08.2025
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.

Service Manager

Big O Tires - Leeds West Groups
02.2023 - 09.2023
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Met with customers to discuss service needs and offer available solutions.
  • Analyzed service reports to identify areas of improvement.
  • Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
  • Monitored service staff performance and provided feedback for improvement.
  • Implemented inventory management systems to reduce costs and increase efficiency in the service department.
  • Enhanced team morale through regular recognition of exceptional performance.
  • Mentored junior technicians, fostering a positive team dynamic that encouraged knowledge sharing and skill development.
  • Streamlined service delivery processes, reducing wait times for customers by implementing efficient scheduling systems.
  • Coordinated with sales team to develop service packages that aligned with customer needs, driving additional revenue.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Class C Technician

Big O Tires - Leeds West Groups
10.2019 - 02.2023
  • Supported management goals by successfully training new technicians on company policies, procedures, and best practices.
  • Reduced inventory costs by carefully monitoring parts usage, placing orders as needed, and optimizing stock levels for maximum efficiency.
  • Examined assigned vehicle to determine need for further safety or repair work.
  • Collaborated with team members on complex projects, resulting in high-quality workmanship and timely completions.
  • Utilized advanced diagnostic tools effectively, pinpointing issues efficiently and reducing overall repair times.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate repair estimates.
  • Maintained up-to-date knowledge of automotive technology advancements through continuous learning and professional development opportunities.
  • Completed initial pre-delivery inspection and repairs to minimize re-work and delays in production.
  • Demonstrated adaptability by effectively handling a diverse range of makes and models, providing clients with comprehensive repair solutions tailored to their specific vehicles.
  • Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
  • Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
  • Read and followed technical documentation to complete accurate repairs.
  • Utilized special alignment equipment and wheel-balancing machines to align wheels, axles, frames and steering mechanisms of automobiles.

General Service Technician

Big O Tires - Leeds West Groups
04.2018 - 09.2019
  • Consistently met deadlines for completing repairs or maintenance tasks without sacrificing quality of workmanship or customer satisfaction levels.
  • Performed scheduled maintenance tasks on various vehicle types, extending their life spans and improving overall performance.
  • Enhanced team productivity by collaborating closely with colleagues to complete repairs quickly and accurately.
  • Completed detailed inspection reports, identifying necessary repairs or maintenance items for customers.
  • Increased repeat business through excellent communication skills and developing strong relationships with customers.
  • Contributed to positive shop reputation by consistently receiving favorable reviews from satisfied customers based on professionalism and quality of work completed.
  • Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
  • Utilized special alignment equipment and wheel-balancing machines to align wheels, axles, frames and steering mechanisms of automobiles.
  • Streamlined repair processes by effectively managing time spent on individual tasks while maintaining high-quality results.
  • Ensured adherence to safety standards by following proper procedures when using tools, equipment, or handling hazardous materials.
  • Proactively identified potential future issues during routine inspections, preventing costly breakdowns or damage to vehicles.
  • Maintained a clean and organized workspace to maximize efficiency and ensure the safety of all technicians.

Forward Observer

United States Army
10.2006 - 03.2017
  • Collaborated with joint force partners to synchronize fire support efforts across multiple platforms and organizations during large-scale operations.
  • Evaluated weather data for optimal use of smoke screens during engagements, providing enhanced concealment for friendly forces.
  • Developed comprehensive fire support plans to maximize the impact of artillery and air support assets during operations.
  • Managed inventory of critical observation equipment, ensuring all necessary tools were available for mission success.
  • Assisted in the development of operational plans by providing expert input on potential targets and fire support capabilities.
  • Conducted reconnaissance missions to gather intelligence on enemy positions, contributing to successful mission planning and execution.
  • Supported friendly forces during direct action missions by providing overwatch and coordinating indirect fire support assets as needed.
  • Coordinated with other forward observers to maintain situational awareness and improve overall mission effectiveness.
  • Enhanced target acquisition accuracy by conducting thorough terrain analysis and utilizing advanced observation equipment.
  • Provided timely and accurate targeting data for artillery units, leading to precise strikes on enemy positions.
  • Ensured compliance with established rules of engagement when directing fires against enemy targets.
  • Conducted battle damage assessments after fire missions to gauge effectiveness and make necessary adjustments for future engagements.
  • Maintained proficiency in weapon systems for self-defense purposes while operating independently or within a small unit setting.
  • Utilized advanced technology systems for improved target detection capabilities, increasing overall mission success rates in dynamic combat situations.
  • Adapted quickly to changing battlefield conditions, adjusting fire support assets as needed to respond effectively to emerging threats.
  • Trained junior forward observers in essential skills, resulting in a more capable and efficient team.
  • Participated in numerous training exercises and deployments, honing skills and gaining valuable experience in a variety of challenging environments.
  • Coordinated with other military units and agencies to support operations and align with mission.
  • Confirmed gun line safety and assisted in calibration of weapons systems.
  • Conducted risk assessments for artillery and missile operations to avoid harm to personnel and equipment.
  • Assisted with real-time intelligence collection by conducting field reconnaissance operations.
  • Monitored and evaluated performance of artillery and missile systems during operations to identify areas for improvement.
  • Loaded and fired ammunition from multiple launch rocket systems and Howitzers, targeting enemy forces.
  • Maintained communication with command elements, ensuring vital information was relayed quickly and accurately for tactical decisionmaking.
  • JFO Qualified, CREW specialist, Raven Pilot, Master Fitness Trainer, COIST NCO, Master Gunner School, Bradley Gunnery, Warriors Leaders School, Advanced Leaders School, 6 rotations to NTC, 1 QRF tour to S. Korea, 3 deployments to Iraq. See DD 214 for further information.

Education

High School Diploma - Law Enforcement

Smoky Hill High School
Aurora
10.2016

Timeline

Store Manager

Big O Tires - Leeds West Groups
09.2023 - 08.2025

Service Manager

Big O Tires - Leeds West Groups
02.2023 - 09.2023

Class C Technician

Big O Tires - Leeds West Groups
10.2019 - 02.2023

General Service Technician

Big O Tires - Leeds West Groups
04.2018 - 09.2019

Forward Observer

United States Army
10.2006 - 03.2017

High School Diploma - Law Enforcement

Smoky Hill High School

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Michael Strausbaugh