Michael Stanka
Denver,CO
Summary
Resourceful System Administrator consistently responds to wide range of technical challenges with focused and creative approach. Highly effective at problem solving and decision making. 25 Years of progressive IT experience.
Overview
25
25
years of professional experience
Work History
Enterprise Systems Admin
US Fertility LLC
03.2021 - Current
- Installed monthly important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Worked with users to determine areas of technology in need of improved usability.
- Oversaw file system and storage upgrades while safeguarding data integrity and redundancy.
- Managed onboarding and offboarding of employees.
- Provisioned new software and hardware for use, following established security policies.
- Managed high levels of call flow and responded to technical support needs.
- Used ticketing systems to manage and process support actions and requests.
- Mentored up to 15 Service Desk employees and offered constructive feedback for performance improvement.
- Established new process during migration of fax lines to company used communication platform, including access management
Level III Technician
Alpha And Omega
06.2019 - 08.2019
- Ticketing system used was ConnectWise and remote connection used was ScreenConnect
- Conducted diagnostic procedures to determine root cause of customer problems and provide accurate repair recommendations
- Implemented preventive maintenance measures to decrease emergent issues
- Accurately and efficiently installed equipment, including Meraki Network Equipment and Servers
- Completed all job reports and logs immediately following service calls
- Monitored ticket resolution rates, confirming quick and effective technical service call outcomes and producing exceptional Customer Satisfaction Ratings
- Maintained 99% Service Agreement
Level II Help Desk Technician
NDC
02.2019 - 05.2019
- Worked Service Tickets to completion Ticketing system used was Jira and remote connection used was ScreenConnect
- Worked in warehouse and managed RF guns, printers and workstations
- Managed Meraki firewalls, access points and switches
- Managed over 50 Windows CE IR Scan Guns to maintain 100% uptime
Level II Network Administrator
Network Technology Partners
11.2017 - 02.2019
- Worked Service Tickets to completion Ticketing system used was Connectwise and remote monitoring used was Automate
- Completed full migration and upgrade to WinOMS practice management software
- Update SSL certificates for web server Established and maintained great relationships with the client base
- Managed Meraki firewalls and AP and switches
- Managed 10 Client Accounts as vCIO recommending future Technology needs and productivity
Level II Computer Technician
GSG Computers
08.2017 - 11.2017
- Answer incoming Level I requests, Connectwise as needed
- Manage Active Directory by editing and creating Group Policy on a Domain for customers
- Prepare new PC's specific to Client requirements, install remote management software, anti-virus
- Prepare new servers, attach to Domains, DHCP scopes, DNS
- Manage Sophos firewalls and perform updates as needed
- Work complicated issues passed from Level I Technicians
- Established new procedures using new Microsoft Standard procedures in Active Directory and increased productivity by 75%
Level II Field Specialist
RJ YOUNG Managed IT Services
04.2016 - 07.2017
- Answer incoming Level I requests in the ticketing system, Connectwise as needed
- Manage Active Directory by editing and creating Group Policy on a Domain for customers
- Prepare new PC's specific to the Companies requirement, install remote management software, anti-virus
- Prepare new servers, attach to Domains, DHCP scopes, DNS
- Manage Office 365 tenet accounts – create new users, migration, pass-through authentication, domain verification, MX records management
- Manage Sophos and SonicWall firewalls
- Work complicated issues passed up from the Level I helpdesk
- Lead L1 Technicians in projects and how to resolve issues
- Went onsite to resolve complex network or PC issues as needed
Telecom Analyst/Senior Technician
Crye-Leike
08.2012 - 04.2016
- Answer incoming requests via email from Employees and Contracted Agents and assisted with resolving simple and complex issues
- Manage and Maintain Branch Office phone systems: Inter-Tel Axxess and 3Com NBX systems
- Process adds/moves and changes on phone systems
- Configuration of network switches and Foundry network components, including VLAN configuration
- Identify and process orders to procure new hardware and services for the IT needs of the supported regions
- Work in a team environment and assist with group resolution
- Lead L1 Technicians working on projects and help resolve complex issues
- Help with advance support for high level Executives including VP's and CEO of Company
- Handle on-call contact for weekend issues with Network, PC's or phone systems
Senior Technical Support Specialist
Dell Inc
08.1999 - 03.2012
- Answered incoming calls from customer support line and assisted with resolving simple and complex issues
- Resolved many the first time without additional contact and responsible for Customer Satisfaction
- Helped resolve complex issues using industry standard tools including Autoruns and Process Explorer
- Troubleshot failed hardware using diagnostics, error codes and process of elimination
- Worked in a team environment
Education
Associate of Applied Science - Electrical And Electronics
Technical Trades Institute
Grand Junction, COSkills
- Microsoft 365 Administration
- Server installs and setup
- Active Directory
- Customer Satisfaction
- Phone systems
- End User Points (Printers, workstations)
- End-user training
- Patch management
- Project management proficiency
Timeline
Enterprise Systems Admin
US Fertility LLC
03.2021 - Current
Level III Technician
Alpha And Omega
06.2019 - 08.2019
Level II Help Desk Technician
NDC
02.2019 - 05.2019
Level II Network Administrator
Network Technology Partners
11.2017 - 02.2019
Level II Computer Technician
GSG Computers
08.2017 - 11.2017
Level II Field Specialist
RJ YOUNG Managed IT Services
04.2016 - 07.2017
Telecom Analyst/Senior Technician
Crye-Leike
08.2012 - 04.2016
Senior Technical Support Specialist
Dell Inc
08.1999 - 03.2012
Associate of Applied Science - Electrical And Electronics
Technical Trades Institute
Similar Profiles
Robin HamiltonRobin Hamilton
Medical Billing & Coding Specialist at Hope Fertility, LLCMedical Billing & Coding Specialist at Hope Fertility, LLC
Nelsie Joy Castillo, RNNelsie Joy Castillo, RN
Recovery Room /Operating Room Registered Nurse at Art Fertility Clinics (formerly IVI Fertility Clinics)Recovery Room /Operating Room Registered Nurse at Art Fertility Clinics (formerly IVI Fertility Clinics)
Dr. Karen Grzelewski DAc, LAc, Dipl. AcDr. Karen Grzelewski DAc, LAc, Dipl. Ac
Licensed Acupuncturist at Fifth Avenue Fertility Wellness/CCRM FertilityLicensed Acupuncturist at Fifth Avenue Fertility Wellness/CCRM Fertility
Adam TurleyAdam Turley
Assistant Warehouse Manager at Design Logistics GroupAssistant Warehouse Manager at Design Logistics Group
Adam CheneyAdam Cheney
Desktop Support Specialist at Southwest AirlinesDesktop Support Specialist at Southwest Airlines