Michael Snead
Pueblo
Summary
Floor Manager at Hat & Spur Hardware LLC with expertise in inventory management and customer service. Enhanced team performance through targeted training initiatives and resolved customer complaints using strategic problem-solving techniques. Proficient in point of sale systems and dedicated to achieving operational excellence.
Overview
11
11
years of professional experience
Work History
Floor Manager
Hat & Spur Hardware LLC
Las Animas
2018.01 - 2025.07
- Managed inventory levels to ensure optimal stock availability.
- Responded promptly to inquiries from customers via phone calls, emails, or face-to-face interactions.
- Resolved customer complaints efficiently, escalating issues when necessary.
- Trained and guided new employees to enhance team performance.
- Assisted customers in locating products while addressing any issues encountered.
- Loaded and unloaded products to maintain operational flow.
- Mixed paint and cut keys to fulfill customer requests.
Worker
TNT Hardware
Las Animas
2015.04 - 2016.04
- Organized stock and conducted regular counts to maintain accurate inventory levels.
- Assisted customers with product inquiries, offering knowledgeable recommendations.
- Processed incoming shipments and ensured precise placement in storage areas.
- Performed maintenance tasks including equipment cleaning and supply checks to ensure machinery operation.
Cook
Wendys Restaurant
La Junta
2014.12 - 2015.04
- Operated kitchen equipment to enhance food preparation efficiency and ensure safety compliance.
- Maintained cleanliness and organization of workstations throughout each shift.
- Trained new staff on food preparation techniques and safety protocols to uphold standards.
- Ensured strict adherence to health regulations while handling food and maintaining hygiene.
- Executed timely meal service during peak periods, contributing to customer satisfaction.
- Cleaned kitchen equipment, surfaces, utensils, and dishes to maintain operational readiness.
- Sustained a clean working environment by sweeping, mopping floors, washing surfaces, and emptying trash cans.
Education
Associate of Science -
Otero Junior College
La Junta, CO2017-05
Bachelor of Science - Exercise Science
Colorado State University
Pueblo, COSkills
- Inventory management
- Customer service and support
- Employee training and development
- Product expertise
- Complaint resolution strategies
- Team leadership
- Verbal communication skills
- Problem solving techniques
- Point of sale systems proficiency
- Loss prevention strategies
Timeline
Floor Manager
Hat & Spur Hardware LLC
2018.01 - 2025.07
Worker
TNT Hardware
2015.04 - 2016.04
Cook
Wendys Restaurant
2014.12 - 2015.04
Associate of Science -
Otero Junior College
Bachelor of Science - Exercise Science
Colorado State University