Summary
Overview
Work History
Education
Skills
Timeline
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Michael Snead

Pueblo

Summary

Floor Manager at Hat & Spur Hardware LLC with expertise in inventory management and customer service. Enhanced team performance through targeted training initiatives and resolved customer complaints using strategic problem-solving techniques. Proficient in point of sale systems and dedicated to achieving operational excellence.

Overview

11
11
years of professional experience

Work History

Floor Manager

Hat & Spur Hardware LLC
Las Animas
01.2018 - 07.2025
  • Managed inventory levels to ensure optimal stock availability.
  • Responded promptly to inquiries from customers via phone calls, emails, or face-to-face interactions.
  • Resolved customer complaints efficiently, escalating issues when necessary.
  • Trained and guided new employees to enhance team performance.
  • Assisted customers in locating products while addressing any issues encountered.
  • Loaded and unloaded products to maintain operational flow.
  • Mixed paint and cut keys to fulfill customer requests.

Worker

TNT Hardware
Las Animas
04.2015 - 04.2016
  • Organized stock and conducted regular counts to maintain accurate inventory levels.
  • Assisted customers with product inquiries, offering knowledgeable recommendations.
  • Processed incoming shipments and ensured precise placement in storage areas.
  • Performed maintenance tasks including equipment cleaning and supply checks to ensure machinery operation.

Cook

Wendys Restaurant
La Junta
12.2014 - 04.2015
  • Operated kitchen equipment to enhance food preparation efficiency and ensure safety compliance.
  • Maintained cleanliness and organization of workstations throughout each shift.
  • Trained new staff on food preparation techniques and safety protocols to uphold standards.
  • Ensured strict adherence to health regulations while handling food and maintaining hygiene.
  • Executed timely meal service during peak periods, contributing to customer satisfaction.
  • Cleaned kitchen equipment, surfaces, utensils, and dishes to maintain operational readiness.
  • Sustained a clean working environment by sweeping, mopping floors, washing surfaces, and emptying trash cans.

Education

Associate of Science -

Otero Junior College
La Junta, CO
05-2017

Bachelor of Science - Exercise Science

Colorado State University
Pueblo, CO

Skills

  • Inventory management
  • Customer service and support
  • Employee training and development
  • Product expertise
  • Complaint resolution strategies
  • Team leadership
  • Verbal communication skills
  • Problem solving techniques
  • Point of sale systems proficiency
  • Loss prevention strategies

Timeline

Floor Manager

Hat & Spur Hardware LLC
01.2018 - 07.2025

Worker

TNT Hardware
04.2015 - 04.2016

Cook

Wendys Restaurant
12.2014 - 04.2015

Associate of Science -

Otero Junior College

Bachelor of Science - Exercise Science

Colorado State University

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Michael Snead