Summary
Overview
Work History
Education
Skills
Work Availability
Work Preference
Quote
Languages
Websites
Software
Interests
Timeline
BusinessAnalyst
Michael Revello

Michael Revello

Customer Service Specialist
Pueblo

Summary

Dynamic manager with a proven track record at a non profit radio station excelling in team leadership and strategic planning. Enhanced customer satisfaction through effective conflict resolution and performance management. Skilled in project management and complex problem solving, fostering a collaborative environment that drives results and boosts employee engagement. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

17
17
years of professional experience

Work History

Volunteer Manager

Elysium Radio
PUEBLO, CO
02.2025 - Current
  • Non profit radio station that focuses on building community and special events.
  • Managed and motivated 10+ employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Recruit, train, and manage employees.
  • Assist in over all potential employee reviews during training and execution of trial employment.
  • Assist in making schedules.
  • Discuss future ideas for company that will generate business traffic as well as customer satisfaction.
  • Work with other managers to ensure all employees are on the same page regarding schedules, company policies and changes as well as fostering a safe comfortable fun environment for both employees/workers.

Tax Preparer

Jackson Hewitt
PUEBLO, CO
12.2023 - 03.2024
  • Analyzed approximately 5 to 10 financial records daily to verify
    accuracy of tax returns.
  • Communicated with clients regarding tax situations, providing
    guidance on financial decisions.
  • Prepared tax returns for clients in various industries according to
    government regulations and requirements.
  • Maintained complete records of client tax returns and supporting
    documentation in secured areas.
  • Contacted IRS or other relevant government organizations on behalf of client to address issues related to tax self-preparation.
  • Built strong rapport with clients through clear communication and
    regular updates on the status of their tax filings.
  • Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
  • Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
  • Conducted thorough research to identify potential deductions and
    credits for clients, maximizing their returns.
  • Researched complex tax issues utilizing online resources and
    professional tax software.

Customer Service Representative

Express Scripts
PUEBLO, CO
01.2009 - 04.2010
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Managed refill orders for patients medication while following all rules and regulations regarding not giving out pharmaceutical or medical advice to patients and transferring them to the proper department for further resolution.
  • I would handle anywhere from 10-15 patient accounts throughout the day.

Customer Service Representative

Receivable Management Services
PUEBLO, CO
01.2008 - 03.2009
  • I would handle anywhere from 30 or more client accounts under
    multiple job titles.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Developed rapport with customers through active listening skills,
    leading to higher retention rates and positive feedback from clients.
  • Collaborated with team members to develop best practices for
    consistent customer service delivery.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Managed daily call flow as a customer service representative.
  • Managed client issues and provided resolutions as a customer care specialist.
  • Managed high threshold accounts as a high balance team representative.

Education

High School Diploma -

East High School
Pueblo, CO
05.2001 -

Skills

Team leadership

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Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

Remote

Important To Me

Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid time offPaid sick leave401k matchStock Options / Equity / Profit Sharing

Quote

"Each person must live their life as a model for others"
Rosa Parks

Languages

English
Native or Bilingual

Software

Google

Microsoft Windows

Interests

Computers

Computer Coding

Timeline

Volunteer Manager

Elysium Radio
02.2025 - Current

Tax Preparer

Jackson Hewitt
12.2023 - 03.2024

Customer Service Representative

Express Scripts
01.2009 - 04.2010

Customer Service Representative

Receivable Management Services
01.2008 - 03.2009

High School Diploma -

East High School
05.2001 -

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Michael RevelloCustomer Service Specialist