Michael Rediger
Castle Rock
Summary
Knowledgeable Licensed Stock Broker with strong background in operations management. Proven track record of optimizing workflows and implementing process improvements to enhance efficiency. Demonstrated expertise in team collaboration and problem-solving to achieve operational goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Operations Specialist
Morgan Stanley
04.2022 - 01.2025
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
- Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
- Successfully managed multiple projects simultaneously while adhering to deadlines and budget constraints.
- Collected, arranged, and input information into database system.
- Utilized advanced analytical skills in order to resolve complex operational issues effectively.
Registered Phone Representative
Empower Retirement
03.2021 - 03.2022
- Exceeded sales targets consistently through persuasive communication and effective product presentation.
- Maintained up-to-date knowledge of industry trends and company policies for informed customer interactions.
- Improved customer satisfaction by providing timely and accurate information on products and services.
- Resolved customer complaints efficiently, maintaining a high level of professionalism and empathy.
- Conducted thorough follow-ups with customers after initial contact, ensuring satisfaction levels were met or exceeded.
Senior Correspondence Specialist
Charles Schwab
03.2018 - 01.2021
- Delivered high-quality results under tight deadlines by effectively managing multiple tasks simultaneously.
- Ensured accuracy of information provided to clients by thoroughly researching topics before composing responses.
- Reduced response time to inquiries by prioritizing emails, letters, and phone calls from customers, stakeholders, or colleagues.
- Edited and reviewed communications for tone and quality.
- Boosted company reputation by ensuring professional and error-free written communications with clients, vendors, and partners.
- Collaborated with various teams to gather critical data for reports, presentations, or proposals.
Education
Bachelor of Arts - Business Administration And Management
University of Colorado At Colorado Springs
Colorado Springs, CO12-2017
Skills
- Operational efficiency
- Planning and coordination
- Cross-functional communication
- Project management
- Risk mitigation
- Human relations
- Case management
- Conflict resolution
- Analytical thinking
- Active listening
Certification
- Licensed FINRA Series 7 Stock Broker
- Licensed FINRA Series 99 Operations Professional
- Licensed FINRA Series 63
Timeline
Operations Specialist
Morgan Stanley
04.2022 - 01.2025
Registered Phone Representative
Empower Retirement
03.2021 - 03.2022
Senior Correspondence Specialist
Charles Schwab
03.2018 - 01.2021
Bachelor of Arts - Business Administration And Management
University of Colorado At Colorado Springs
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